Awesome! Terrible.. Great! Useless.. Fast! Slow..
It seems like you guys are continually tinkering with settings, can't make a decision on shaping rules, constantly 'upgrading' some type of infrastructure or fixing some problem which "will never happen again because now we're getting X and Y and and.."
Great job on all your efforts to improve SA internet, but you're gaining a quick reputation of being very unreliable, whereas I'm starting to view WebAfrica as the more stable ISP in SA. (backup account, aka old faithful)
I don't mind if you shape the service to infinity, but please, give us a persistent service level so we can at least make a decision on it's value.