How long before you hit the cap ?

[TheLastBoyScout]

Thanks but...

Eish, I'm battling to make myself understood...

At this early stage of ironing out glitches if you go over the 3 gig cap, you will not be charged for the additional bandwidth that you use at full speed and are not brought down to 64k. The difference will not be deducted from your next month of usage.

I am not saying there will not be errors made on our behalf. These will be repaired.
If things dont break, we will not know where repairs are needed and what preventative measures need to be in place.

I am asking about usage once throttled (i.e. beyond the 3GB cap). You have answered the question regarding "if iBurst don't throttle it will I be charged for usage beyond my 3GB cap."

I'm assuming that WBS will become quite good at implementing the throttle. I'm worried about what happens after that (e.g. for the last three weeks of the month when I'm downloading 10GB at 64k.

 

[slimothy]

yeah if i download 5GB because I am not throttled immediatly Shaun says I won't be charged for the extra GBs but does that mean I won't be charged unless I buy extra GBs? What if after I download those 5Gbs I buy another 3GB, will the 2GB i went over be subtracted fromt he extra 3GB I bought?

 

[jmn]

The way I see it or would expect:

You have 3 GB package
You exceed with 2 GB before being throttled
You buy 3 GB
You are unthrottled again for at least 3 GB

If they subtract what you exceeded (due to their error and specifically without your consent) from what you buy afterwards, they are stealing.

I don't think any of us agreed (in contract) to do retro payments for cap exceeding. If they cannot enforce their cap, it is their problem, we have the option to purchase extra bandwith at any time.

 

[slimothy]

yeah I think thats what he's saying too, but I want to see those exact words in his post, because yesterday or the day before he was not saying that, so if stuff has changed based on input from this forum I must say I am very happy to hear that

 

[jmn]

Well, since nobody agreed to the service on a retro payment basis for their errors, they must at least give reasonable notice if they want to change to that and actually have the users agree (sign) to a new contract.

There is actually very little in their "contract" that is binding on the users (or WBS), so they are open for a severe case of losing face (and users)...

 

[ic]

ATTN: Shaun Green @ WBS

At this early stage of ironing out glitches if you go over the 3 gig cap, you will not be charged for the additional bandwidth that you use at full speed and are not brought down to 64k. The difference will not be deducted from your next month of usage.

I am not saying there will not be errors made on our behalf. These will be repaired.
If things dont break, we will not know where repairs are needed and what preventative measures need to be in place.

Hi Shaun

Thanks for the reply, it looks like we are still a tad on a few points, I certainly am not 100% clear, but getting there.

I would appreciate it if you/Luis could post a reply comparing Gatecrasher's summary of how we forumites believe the bandwidth throttling system should work versus the way it works now from a WBS point of view.

Regards

ic.