how long does telkom take to repair?

[DANNLER]

So i got me an upgrade with that new B593 router, i used i for just over one week and then it stopped working.

When i sent it in i asked for an exchange and they said its not possible, i had it for more that 7days

I was then told that i might get a new one within a week due to its a new router, otherwise i have to wait for a maximum of 3 weeks.

Well im at the 3rd week now, paying for a service i cant use, with no repair status update except that its been taken in, and being told by the store ''you will get it when you get it''

I saw that dreaded thread on here about that other guy waiting up to 14weeks. Im not up for that

So please let me know whats happening?
im sure the consumer protection act says a defective item has an exchange period of 6 months.

 

[DANNLER]

I checked up, and i do infact have a 6 month period in which i can ask for a repair,replace or refund. And its up to the consumer to decide which one. Now why am i forced to take the repair if the item is just over a week old?

http://m.news24.com/fin24/Companies/Retail/Consumer-protection-regarding-defective-goods-20131112

 

[DANNLER]

Well i did some more investigation and phoned the repair centre that telkom uses. Namely Tirisano cellular.

Gave them my IMEI number, and blam! They dont have such a repair.

Meaning for 3 weeks now my router has been sitting somewhere gathering dust while im being told its in for repairs! Wtf!!!