How on earth do I get through to MWeb?

P

PaulB_

Senior Member
Joined
Sep 25, 2012
Messages
539
Reaction score
111
Location
/\/‾‾‾‾‾\/\
I swear getting hold of Mweb is harder than getting hold of staff at Telkom.

There have been times I have phoned with the intent of upgrading my line, but gave up as I was on hold for more than 2 hours trying to get through.

I have been trying to subscribe to a VOIP service online, but MWEB's site refuses to take me to the "checkout" page
Only when I dig deeper into the MWEB website, does it tell me that my login credentials are set to read access only, so I can't subscribe or do anything to my own account. I don't understand how that makes sense. I have looked for the setting to change it so that I can make changes, but it's impossible. This is beyond frustrating. I'm currently out the country, but I am the one that's still keeping the account paid, and up to date, and not having access to making changes to my own account is extremely frustrating........ VOIP.png
 
As a former MWeb customer, the only reason to get hold of them is for cancellation. Do it!
 
When you log onto the customer portal, choose full access & not restricted access. You should get a OTP SMS when you choose full access. I've made tons of changes to my account & logged a few tickets via the customer portal over the years...
 
  • Like
Reactions: SHL
Having the same problem.....
They host a one page website of mine which I want to change monthly but cannot get hold of any real person to find out how ?
Did make a change years ago but it took 4/5 hours with multiple log ins, 3 or 4 OTPs, password changes.
Where to from here. They host my iafrica.com email so dont know if I can move that too?
Where do I move to ??
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X