How to actually contact Supersonic

rubber_otter

rubber_otter

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I am pulling my hair out. I don't know what to do anymore.

  1. I sent my account cancellation through on 13th Of July 2020 meaning that my account was supposed to be cancelled on the 31st of August 2020.
  2. My account was deactivated before the calendar month notice (on 13th August 2020) as per my request and I was billed for the full month and the line was released.
  3. I was credited from the 13th of August 2020 till the 31st of August 2020. The amount was R522, aligning for the time period of 18 days that I was prematurely cut off.
  4. My account was then debited on 1 September for the full R899. This should not have happened as I had cancelled my account well in advance.
  5. I reversed the debit order and cancelled it, because I considered my account closed and paid up.

Now, 4 years later, I am being harassed by debt collectors, threatening to blacklist me because of an account that was supposed to be cancelled. I have mails confirming all of this.

I have tried calling them, emailing, whatsapping. Their communication channels are mind numbingly inefficient.

How in the actual ballhair of the great spaghetti minster in the sky do you get hold of these people?

@Jan @Hanno Labuschagne @rpm @Newsfeed @Daniel Puchert @mylesillidge

Has anyone contacted you regarding how absolutely ****ed this ISP really is?
 
rubber_otter said:
I am pulling my hair out. I don't know what to do anymore.

  1. I sent my account cancellation through on 13th Of July 2020 meaning that my account was supposed to be cancelled on the 31st of August 2020.
  2. My account was deactivated before the calendar month notice (on 13th August 2020) as per my request and I was billed for the full month and the line was released.
  3. I was credited from the 13th of August 2020 till the 31st of August 2020. The amount was R522, aligning for the time period of 18 days that I was prematurely cut off.
  4. My account was then debited on 1 September for the full R899. This should not have happened as I had cancelled my account well in advance.
  5. I reversed the debit order and cancelled it, because I considered my account closed and paid up.

Now, 4 years later, I am being harassed by debt collectors, threatening to blacklist me because of an account that was supposed to be cancelled. I have mails confirming all of this.

I have tried calling them, emailing, whatsapping. Their communication channels are mind numbingly inefficient.

How in the actual ballhair of the great spaghetti minster in the sky do you get hold of these people?

@Jan @Hanno Labuschagne @rpm @Newsfeed @Daniel Puchert @mylesillidge

Has anyone contacted you regarding how absolutely ****ed this ISP really is?
Click to expand...

I have the same issue.

Long story short. My first Openserve line with Supersonic when they launched. They had issues with IPC capacity and said they can't give me the speeds I expect and offered to cancel the service. They did and collected the router and the B number was released and moved to Afrihost.

4 years later I get a letter from Van Deventer & Van Deventer Attorneys collecting a debit of R14 810 for services rendered at "my special request"

Seems like some system error just started billing again without me even knowing. The line isn't even with them it's been cancelled long ago and I know that because I used the same B number at Afrihost.

Logged a complaint with ISPA if I fail I would need to seek relief at small claims because Supersonic and Van Deventer & Van Deventer Attorneys just says pay of we will seek a judgment against you even though I have it in writing that I don't owe them a cent.

Screenshot 2024-03-13 105540.png

Screenshot 2024-03-13 104807.png
 
How do I contact supersonic, I have been trying to contact their call center,sending emails none of them replies....my invoice keeps on increasing whereas I am disconnected, and I can't get hold of the account department so that they can update my details.

This is really frustrating

Poor service from them..and I have been with them for less than a year but I am not happy with the service that I get ,

it's like supersonic is ran by kids or are they scamming people..this is too much mahn
 
Moody_ehi said:
How do I contact supersonic, I have been trying to contact their call center,sending emails none of them replies....my invoice keeps on increasing whereas I am disconnected, and I can't get hold of the account department so that they can update my details.

This is really frustrating

Poor service from them..and I have been with them for less than a year but I am not happy with the service that I get ,

it's like supersonic is ran by kids or are they scamming people..this is too much mahn
Click to expand...
I would say my friend do everything in your power power to get them to release your line and move ISP. I was with them for almost 2 years and it was the worst customer experience I've ever experienced, they do not reply to your messages, terrible connection half the time with no reasoning behind it and canceling with them is a nightmare as well. I moved to Afrihost first chance I could get and couldn't be happier
 
They have apparently moved to a new building and the address is top secret, wiped from website, Google Maps etc.
Their WhatsApp helpline is a friggin joke, beyond useless.
Supersonic is great when it works but becomes a nightmare when something goes wrong.
They didn't run my debit this month and cut service.
Two days on the 'helpline' to get them to look at it. Another day to get them to open a 'ticket' after examining the account. Still no internet and no apology (I'm old school that way).
 
Supersonic is a bigger joke than what Telkom was when myBB and Hellkom were still fighting them tooth and nail
 
WAHAHAHA, I have been warning people about the shitshow that is SS for YEARS ... and they are just getting worse. There is no proper way to contact them. I would suggest googling for their currrent MD (they go through about 2 a year), and then send an email to that person, [email protected] and [email protected] .... you migh get lucky
 
NeonNinja said:
Anyone know how to get hold of them in November 2024?
Click to expand...
Trying to get them to respond since October , NO LUCK. Tried their whatsapp line , email (got two ticket numbers but that is all.Will be cancelling their service as I need to ensure I have a stable connection for next year for my son for his studies. Whatsapp only works for Sales so I asked them for email contact for someone in accounts dept , got the standard prepared answer to contact customer service. Would not recommend them to anyone. Will be sending email to cancellation dept {[email protected]] as this is the only way to cancel. Lots of other Black Friday specials available.
 
@Jan I request again to do an indepth article against these clowns, to warn people against them. This is how myBB started remember, to fight these kinds of organisations, like Telkom in the good ol' days
 
My 87 year old neighbour has the same experience as Cavedog. She cancelled after 3 months of no service in 2021

In Feb this year, SS wanted R999 for the router returned to them (a courier has a signature) plus R1800,odd per month. Total is now R18930,00. Same lawyers. She spoke to them and sent all proof but they take no notice. She just ignores it.
 
what recommended alternatives are there right now that’s well priced?
 
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