how to cancel my contract?

[vash87]

hi there, and sorry if this is a dumb question but i have a topup contract with virgin mobile that i want to convert to prepaid or even just cancel but virgin mobile cant seem to tell me how to do this. their customer service is terrible and they seem to just put down the phone when you give them a hard time. When i called them i was told that even though my contract had expired i had to provide a notice 1 month prior to cancelling and i was told i would have to be put through to another department to find out if my account can even be cancelled. this is where they put down the phone. can someone tell me who to email about the cancellation? i emailed customer care already and they ignored me. and does anyone else think it is rediculous that they keep charging you after your contract expires and they wont let you cancel it when you like.

 

[cornishrex_rules]

Why do you not just go into your Virgin shop and speak to them.