How to cancel Telkom Service

Get a copy of the cancellation form, fill it in and mail it with a copy of your ID to

'[email protected]'

After receiving the standard automatic response acknowledging your cancellation, phone them every week until someone confirms your cancellation. Be prepared to phone a lot and resend the forms to many different people before desired result.
 
Beyond.Celsus said:
Get a copy of the cancellation form, fill it in and mail it with a copy of your ID to

'[email protected]'

After receiving the standard automatic response acknowledging your cancellation, phone them every week until someone confirms your cancellation. Be prepared to phone a lot and resend the forms to many different people before desired result.
Click to expand...

The email address they gave me was [email protected]
 
servcancellation is for fixed services. cancellations is for mobile
 
I also attempted to cancel using the mailboxes mentioned, but finally got this answer from their rep on this forum:

The cancellation mailboxes have been closed. You will have to register on our website to process a cancellation request.
You can visit www.telkom.co.za/eservices to register and then link your account to cancel it.

Kind Regards
Charl
Telkom Social Media Team
 
This is why you don't allow some monkey's ass "business" to debit your account. Pay them via EFT. When I cancelled I went through the same crap. Luckily I never authorised debit orders.

They did screw me out a month's fees as they refused to cancel it while the last account (which includes fees for the new month) is not settled. When I enquired how I get this money back, I **** you not, the lady said they have never dealt with that before. FCK TELKOM!
 
Well said ambroseg, they billed me 3 times the value of April's billing after i gave 30 days cancellation notice in March. I am disputing it and still waiting for it to be resolved. And the latest is the R10.50 interest charges (I paid on the due date via Easypay but it seems the funds went 1 day late to Telkom) on the 'Notification Fees' that they charged me in May which account for two thirds of the amount that i am disputing!
 
Finally received sms confirmation that my account has been canceled. They added a link to the full terms regarding the cancellation and they state that I will be billed for another two months and it is up to me to contest this billing and request a refund.

So basically they do nothing and you have to do all the work for them if you want your money back. Just another way to fleece the consumer.
 
Beyond.Celsus said:
Finally received sms confirmation that my account has been canceled. They added a link to the full terms regarding the cancellation and they state that I will be billed for another two months and it is up to me to contest this billing and request a refund.
-snip-
Click to expand...
Was it ADSL and voice line that you cancelled?
 
Surf Africa said:
How To Cancel Your Telkom Service – Les’ Dummy Guide.
- or -
What We Discovered After An Hour Or So Of Wading Thru Telkom Help Sites, Dashboards, Google, Etc

Posting this because I know many friends who've been trying for months in vain to cancel, via email, online forms, '"helpdesk", telkom shops - Telkom's process in now Online Cancellation...


Prep & general advice
1 Have a .jpg or .pdf of your ID ready on your PC. Keep it small , I suggest under 1 Mb
2 Be patient – after hitting ‘send’ or ‘next’ sometimes nothing happens for a long time -without any ‘wait’, ‘processing’ or any such indication that anything is happening. Just wait.

The Process.
1 Go to Telkom.co.za. If you don’t have a My Telkom profile then choose Register from the Login menu to create one. Use your normal (don’t need to use a telkom) complete email address as Username Add your account detail. Need account no from latest bill and your landline no.
2 Once registerd, select the Login button in the top right corner to login to your My Telkom profile (MUST LOGIN TO THE OLD SERVICE PORTAL). – (this wasted at least half an hour going thru loops on NEW portal – can’t do it there)
3 Make sure you’re on Home (or Business) Accounts - you should see your name and account.
4 Select ‘Manage my accounts’ – wait.
5 You should see ‘Account Detail’ ‘Service’ etc – none of those work, gotta scroll right arrow, they’ve hidden ‘Cancel your Service’ AHA!! EUREKA, the mother lode! Hit “Go” (getting excited now)
6 Select Account. It’ll bring up your landline, broadband, and sometimes another service – all connected somehow. Go thru each, pull-down menus ask for date of cancellation – we selected a month ahead – and reasons (and subreasons) for leaving the fatherland of Telkom. Gotta select all options, then ‘NEXT’
7 Have to add at least 1 supporting doc (your ID) - Hit ‘+’ find your ID jpg/pdf - then here’s where it gets squiffy. Tried hitting ‘upload’ many times – ( ID.jpg was indicated in green underneath the ‘upload’ prompt. Just kept cycling us back to the browse file selection. Felt like, after all that, we’re just hamsters in a treadmill..... After sitting back and blessing Telkom for their wonderful website, it’s ease of navigation, helpfulness and lack of obscurity – that took a few minutes - Suddenly ! Screen popped up acknowledging cancellation, with ref numbers !! Congratulations/ high fives !! hugs, a few tears... (it was late at night by this time) I think the jpg starts uploading the first time you select – but very slowly, but with no indication it’s uploading – ours was only 165k.
8 Save a screenshot of the fruit of your labours! (hold Alt, press Printscreen – open a blank word doc, paste and save)


Bibliography:
The most helpful doc (in which was hidden in it the key to the holy grail - ‘old self service’ portal)
https://www.telkom.co.za/today/media/downloads/Three_easy_ways_to_cancel_online_V1.pdf
Click to expand...

Much appreciated - really helped.
The scroll Right bit hid from me - until your post.
Cheers.
 
If you intend to cancel you ADSL, first thing you should do is drop you line speed to the lowest speed possible.
At least this process is done telephonically and takes 24h. Removes some of the pain.

Telkom will continue to bill you beyond the 30 days cancellation period.
 
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