sirbluepants
Well-Known Member
Sorry if I mislead anyone, this is not a guide. If you want a guide on how to successfully cancel your ADSL, the one from fibretiger is quite good. (Although I'm seeing now that the mailbox doesn't work anymore)
I used the fibretiger one, and was pretty amased. Cancelling your Telkom line was a breeze. Get the form, fill in, submit with your ID and voila. I got the receipt confirmation, then a week later a phonecall confirming my cancellation date 31 May (and also trying to sell me LTE, like no thanks).
Now the problem, my billing cycle runs from the 9th to the 8th of each month, so when i paid my last invoice, i also paid for 1 June to 8 June and would need to be refunded. I wrote off that money in my mind.
Low and behold, i get an invoice in my mailbox on Friday, and to my amazement they prorata credit me for 1 June to 8 June. This is a dream, right? BUT, oh man did i premjack on that one. A random "Notification Fee" of R443, which not only cancels out my refund, but results in me owing Telkom another R290.
I forwarded and complained about it to the Telkom hellopeter mailbox, and await their response. Luckily I didn't sign a debit order with them, for this exact reason. I'm not paying, but if they don't correct this I'm anticipating a debt collector calling me in a few months.
Wth is a notification fee??
Just when i thought i managed to dodge this cancellation nonsense, i have now entered the telkom billing hunger games...
I used the fibretiger one, and was pretty amased. Cancelling your Telkom line was a breeze. Get the form, fill in, submit with your ID and voila. I got the receipt confirmation, then a week later a phonecall confirming my cancellation date 31 May (and also trying to sell me LTE, like no thanks).
Now the problem, my billing cycle runs from the 9th to the 8th of each month, so when i paid my last invoice, i also paid for 1 June to 8 June and would need to be refunded. I wrote off that money in my mind.
Low and behold, i get an invoice in my mailbox on Friday, and to my amazement they prorata credit me for 1 June to 8 June. This is a dream, right? BUT, oh man did i premjack on that one. A random "Notification Fee" of R443, which not only cancels out my refund, but results in me owing Telkom another R290.
I forwarded and complained about it to the Telkom hellopeter mailbox, and await their response. Luckily I didn't sign a debit order with them, for this exact reason. I'm not paying, but if they don't correct this I'm anticipating a debt collector calling me in a few months.
Wth is a notification fee??
Just when i thought i managed to dodge this cancellation nonsense, i have now entered the telkom billing hunger games...
