How to contact Uber - lost keys

[Quixotic]

Is there still a support line for Uber, i.e. someone I can actually speak to or even whatsapp?

I left my keys in the Uber car. Driver found the keys and through the Uber app he called to say he would deliver on Monday after the weekend. I enterred this feedback in the app. The driver did not come and a week has now gone by. All communication has to be through the app but it does not now allow ongoing comms. The option in the app to report something lost or to contact the driver just results in an email saying I must go to the original conversion but this conversion is seemingly closed. I cannot request a follow up call with the driver.

 

[epah]

Not sure why you didn’t just offer to pay the driver and told him to bring the keys straight away.

The longer the keys are with him the less chances of you ever seeing them ever again.

 

[Quixotic]

Not sure why you didn’t just offer to pay the driver and told him to bring the keys straight away.

The longer the keys are with him the less chances of you ever seeing them ever again.

It never came up. He just said he would be nearby and would drop off the keys

 

[animal531]

Not sure why you didn’t just offer to pay the driver and told him to bring the keys straight away.

The longer the keys are with him the less chances of you ever seeing them ever again.

Yeah we live in SA, mentioning money is the magic part that would expedite the wheels.

 

[sensus communis]

Hope , you have changed your locks and remote controls

 

[DapperDanMan]

He just said he would be nearby and would drop off the keys

Sounds like he got hijacked.

Anyway, why not log a support ticket with Uber and then take the matter to their social media to expedite a resolution?

 

[Jet-Fighter7700]

Id honestly just change the locks and move on with life, Uber drivers share the app, share profiles, and swap cars all the time.

 

[Quixotic]

Sounds like he got hijacked.

Anyway, why not log a support ticket with Uber and then take the matter to their social media to expedite a resolution?

They seem to have removed a way to create a support ticket. Only preset queries can be raised and none cover the kind of support I need. Will try their social media page

 

[Devon101]

I may be paranoid but you can't be sure he did not make copies.

 

[Quixotic]

I may be paranoid but you can't be sure he did not make copies.

Yes, a risk but don't think the remote programming can be copied