How to get help with MTN Active?

[zerofocus]

I migrated to a new MTN package last year sometime, and since then I have been unable to get into MTN Active. I keep getting "System Error". I have tried the usual stuff like trying from another computer, isp etc. I have tried phoning client services who insists nothing is wrong on their side and they have referred me to several other departments. I have not had any luck with any of them. I have also tried posting a complaint on hellopeter.com and also send a PM to pitbull. Anybody got some advice for me?

 

[Antonf]

You're looking for something that doesn't exist - it changed to MTN INactive long ago...

 

[broken1]

Mine never used to work and I logged a call with 1761. It took them about 2 months to fix it, but now it works!

Give them a shout and hope for the best.

 

[BigBear]

Ours Working Fine

 

[ginggs]

Mine never used to work and I logged a call with 1761. It took them about 2 months to fix it, but now it works!

Give them a shout and hope for the best.

+1

1761 is the number to call.

 

[zerofocus]

2 months later, multiple complaints and queries and still not working. Any other ideas?

 

[ginggs]

2 months later, multiple complaints and queries and still not working. Any other ideas?

What happened when you called 1761?

 

[zerofocus]

What happened when you called 1761?

It's always the same reply. They are working on it but cannot give me a ETA. I finally got hold of someone's email address and she got the guys to fix it. Now I'm just waiting for the fixes to be deployed.

 

[yebocan]

EMPTY N does it again.....useless....useless....useless....

 

[zerofocus]

My fixes will be going live on 5th May (or so they say).

Some tips if you are having issues:
If you are reading this, don't bother with 1761, you are wasting your time. Email [email protected] with your issue and attach a screenshot. They will assign a support guy to you and keep mailing that person until you get an answer. If at any time they stop responding (which hapened to me), simply start mailing [email protected] again and request that they assign a new support guy to you. Keep mailing them, otherwise you will never get this fixed (or wait 2+ months like a previous poster said). Remember to request read receipts!!!. If all goes well you should be sorted within two weeks.

 

[SportyActive]

. . . simply start mailing [email protected] . . . Keep mailing them . . .

Well, I have tried that - lets see what happens next?????

 

[CrazyBob]

Seems to only work if I use IE8 ...Chrome, Firefox, I get that error. Wonderful.

Also 1761 doesn't work for me at all, neither does 808 for that matter, I have to dial 083 1 808 for it to work. Is it just me?

 

[zerofocus]

Well, I have tried that - lets see what happens next?????

They finally sorted out mine yesterday. Again, don't bother with 1761.

 

[zerofocus]

Seems to only work if I use IE8 ...Chrome, Firefox, I get that error. Wonderful.

Also 1761 doesn't work for me at all, neither does 808 for that matter, I have to dial 083 1 808 for it to work. Is it just me?

Same here and it still doesnt work. Luckilly I had another mtn number I could use to phone the first few times.