How unreliable can a ISP get

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PIZZABOX

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On thursday evening right before the long weekend my adsl stoped working as it should, it was as if it had been capped but I checked my remaining bandwidth and I was only 1/2 way though my quota. Thus friday morning I decided to phone AXXESS support...... I tryed every number and they either didn't answer or (in the case of their 24-7line) the were turned off. I asume the lazy buggers bugered off for the weekend, because I tryed to get hold of them numerous times after that and still no answer.

This morning I called them after 3&1/2 days of my internet being down to be told its because I didn't pay them, this was total and utter BULL-****. I was put through to the acounting desk to be told "oh sorry thers is a bug in our system", what a stuff up, cutting my internet axxess off because there system can't keep track of who has paid and who hasn't. :mad:

Does this seem like incompetence from AXXESS's side or am I just being harsh, because I've only had 6 days of internet access this month between thier screw up and telkoms major screw ups?
 
PIZZABOX said:
On thursday evening right before the long weekend my adsl stoped working as it should, it was as if it had been capped but I checked my remaining bandwidth and I was only 1/2 way though my quota. Thus friday morning I decided to phone AXXESS support...... I tryed every number and they either didn't answer or (in the case of their 24-7line) the were turned off. I asume the lazy buggers bugered off for the weekend, because I tryed to get hold of them numerous times after that and still no answer.

This morning I called them after 3&1/2 days of my internet being down to be told its because I didn't pay them, this was total and utter BULL-****. I was put through to the acounting desk to be told "oh sorry thers is a bug in our system", what a stuff up, cutting my internet axxess off because there system can't keep track of who has paid and who hasn't. :mad:

Does this seem like incompetence from AXXESS's side or am I just being harsh, because I've only had 6 days of internet access this month between thier screw up and telkoms major screw ups?
Click to expand...


Know how you feel mate, I got screwed by axxess at the end of october, its time to move on
 
PIZZABOX said:
On thursday evening right before the long weekend my adsl stoped working as it should, it was as if it had been capped but I checked my remaining bandwidth and I was only 1/2 way though my quota. Thus friday morning I decided to phone AXXESS support...... I tryed every number and they either didn't answer or (in the case of their 24-7line) the were turned off. I asume the lazy buggers bugered off for the weekend, because I tryed to get hold of them numerous times after that and still no answer.

This morning I called them after 3&1/2 days of my internet being down to be told its because I didn't pay them, this was total and utter BULL-****. I was put through to the acounting desk to be told "oh sorry thers is a bug in our system", what a stuff up, cutting my internet axxess off because there system can't keep track of who has paid and who hasn't. :mad:

Does this seem like incompetence from AXXESS's side or am I just being harsh, because I've only had 6 days of internet access this month between thier screw up and telkoms major screw ups?
Click to expand...


Hi there,

There is a sticky thread concerning complaints about ISPs.

Sometimes isolated posts like this go unnoticed.

If we try and group them the ISPSs will respond quicker or suffer the consequences.

Sorry just some advice though, if it was me that didn't have the promised service for that amount of time I would demand a refund and an immediate termination of service.
 
I was thinking of doing that but I know I won't get anywere with demanding a refund.
 
They did the same to me. They claimed we did not pay them. I explained that I am on a debit order and they then said the did not submit it.

They did not even have the decency to warn me before disconnecting us. (I could then have pointed out THEIR mistake)

I have submitted a cancellation this morning. What them try debit me now for the whole month/account.
 
/sigh Same thing happened to me.

Now I have to go and check my bank statements to see exactly when last they debited me... I think I only missed Nov and Dec?

Which months did you miss?

:)
 
I got hold of them this morning and they sorted it out.

App a problem with their debit order system.

Swak.
 
Ya that is what I was told as well. Is there anyone who got hold of them before this morning just out of interest.
 
I reckon it is time to move from Axxess because I haven't heard anything good about them for a long while.

There are a lot more "deserving" ISPs who break their backs trying to keep their customers happy.
 
I cancelled with them - Why should we support them when They suspended me for weekend due to a mistake on their part.

Any half decent company contacts their clients before suspending them.

They did not even apologise for THEIR mistake!
 
Oh well,

They now claim I haven't been paying since August this year, they also state that I have never had a debit order loaded with them.

This is not true as my bank statements reflect 2 payments (2 accounts) for every month this year except for November and December.

I too have been suspended without warning due to an error on their part!!

Cancellation form incoming!!!

I too also have not received any apology. In fact, my account is still inactive and I have to prove to them that I have indeed payed?????

They really made me angry now

:(
 
I havn't managed to find the cancellation for on their website can anyone point me in the right direction?
 
Just had a look now ant their T&C are a joke!

The ECT act allows you to cancel via email - so just send them one if you have another connection.

I'm not worried about their "one months notice" clause seeing as THEY disconnected me!
 
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