HP Repair update and CPT alternative

[daveza]

http://www.itweb.co.za/sections/quickprint/print.asp?StoryID=185758

HP beefs up repairs

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By Leon Engelbrecht
Posted: 5 June 2008


Hewlett-Packard (HP) has revamped its bench repair process and partnerships in an effort to address concerns about after-sales service, support and warranty repairs.

HP Services director Hansjoerg Walz says its repair partner exited the business in November, causing turbulence in the repair environment.

“There's been concern about the quality of service since November; it's been a very turbulent time,” Walz says of the repair process chain for both commercial and consumer customers.

“It was not an easy period for any of us, and especially not for our customers, and it was a clear objective of HP to turn that around as quickly as possible.

“We have reorganised and now have two partners, not one, as before. One is LetMeRepair, which is a German company. They opened a new office in Johannesburg in addition to an existing facility in George, and the second is M-IT. It is a subsidiary of EOH that previously specialised in on-site maintenance.

Both bench repair providers offer service and support for HP's range of commercial products. They both have carry-in facilities, while M-IT also provides on-site support for larger commercial products.

Additional service channels for consumer products include a home delivery service, as well as the HP Retail Care Programme, where products can be submitted at Incredible Connection stores

There doesn't seem to be any mention of M-IT on hp.co.za, there is no LetMeRepair in Cape Town and I am more than reluctant to take anything to IC !!

Is there any alternative in Cape Town for HP printer repairs - have a client with a colour laser which has black lines on the prints.

I wish they'd listened when I advised them against HP.....

 

[ajax]

Is there any alternative in Cape Town for HP printer repairs - have a client with a colour laser which has black lines on the prints.

Yes, DW PC Corporation, Unit 43 M5 Freeway Park, Maitland Tel 021 510 2260. They do out of warranty repairs.