HTC in the dog box...

M

mancombseepgood

Executive Member
Joined
Jun 1, 2004
Messages
9,351
Reaction score
2
Location
.
http://www.engadget.com/2008/01/23/poll-how-did-htc-mishandle-the-video-driver-controversy/

In case you haven't been following all the drama over at Engadget Mobile, Taiwanese smartphone kingpin HTC is seeing a rather unexpected customer backlash over sub-par video playback in recent devices employing Qualcomm's MSM7xxx chipsets -- apparently, handsets like the popular TyTN II and Touch Cruise were purposely shipped without drivers that would take advantage of the embedded ATI Imageon acceleration hardware. And now, instead of issuing a mea culpa or at least providing the drivers for a small fee, HTC has basically suggested in a recent statement that consumers will need to upgrade to future products if they want "high-resolution video support." Obviously customers are outraged, with the statement only fueling further talk of a class action lawsuit.
Click to expand...
 
This is what I referred to in post #11 in the "Which one is better: TYTN II or E90" thread under the Cellular section. Thanks for the link/info.
 
Some more ...

We're seeing a serious flow of tips from people upset with supposed performance issues on a good pile of HTC's newest sets. Handsets like the HTC TyTN II, Touch Dual, Touch Cruise, Wings, Titan, Vogue, Libra, and Iris are all apparently affected by underperforming video drivers which in turn slow the device significantly. The list -- and length -- of threads covering this is snow-balling at the well known XDA-Developers forum pages, as is talk of class-action suits. A site has now been set up called HTCClassAction to help people sort through all the buzz and get the nitty gritty details, so hit the read link if you're inspired to learn more.
Click to expand...
 
xrapidx said:
lol... dont see Nokia doing much about the design faults of the E90-1.
Click to expand...

Which design faults? :D

On a serious note ... Nokia will surely bring out an E90i at some point soon. It's too late for Nokia to do anything about the E90 itself imo. The time is ripe for an updated "i" model. The cellphone industry moves too fast these days for manufacturers to dwell on one model.

BTW I've seen photos of the new Nokia E71 and must say it looks like a winner. It's the same type of phone as the E61i (must be its replacement).
 
Trafeye said:
Which design faults? :D
Click to expand...

LOL....try put it flat on a table, or leave the screen closed for a week or so with no inside screen protector, or... wait till dust gets under the front keypad.... or gets through onto the inside of the internal screen.... :)
 
xrapidx said:
LOL....try put it flat on a table, or leave the screen closed for a week or so with no inside screen protector, or... wait till dust gets under the front keypad.... or gets through onto the inside of the internal screen.... :)
Click to expand...

The difference here is that the described E90 problems occur on some devices whereas the HTC problem is relevant to all TyTN II devices ... and whereas Nokia will provide firmware updates to sort out software related issues HTC is stating that there will be no such driver updates on their side (you have to buy a new device from them in future). To me this points to a Nokia that cares about their existing clients (and works on fixes for devices already sold) and an HTC that sees a second sale in the problem - giving no indication that the client means anything to them.

The two different approaches matters to me here - where HTC comes across as arrogant - therefor the court case. HTC is now chasing away existing and potential customers faster than Eskom can load shed.
 
Thing is HTC's isn't a design fault? They delibertly left it out. Never advertised the capabilites of the graphics, etc. Their approach to people finding out isn't very customer friendly, considering its only a driver. But who knows what will happen. Personally, it doesn't bother me, because I use my phone for business not graphics.

Nokia can't fix thse physical design faults... and EVERY Nokia E90 has them. They all don't stand correctly on the little feet. They all get dust behind the keypad and screen, an they all have the keys on the internal screen that stick out.
 
xrapidx said:
Nokia can't fix thse physical design faults... and EVERY Nokia E90 has them. They all don't stand correctly on the little feet. They all get dust behind the keypad and screen, an they all have the keys on the internal screen that stick out.
Click to expand...

I can live with the little feet problem. I've had mine for months now and there is no dust behind keypad or screen. On mine the internal keys do touch the screen, but it leaves light smudges only that I easily wipe off once in a while, with no marks left behind. This is trivial stuff. At least I know Nokia fully supports the device I've already invested in - and Nokia never ever said that they will not replace problem parts/covers/units. My first E90 had issues and the whole unit was replaced with a trouble free unit.

You may not need the graphic abilities your TyTN II should have had, but enough others feel so cheated that litigation is on the cards. HTC could have dealt with this differently ... softer. They should have acknowledged the issue and should have provided new drivers. Problem gone. Their hard stance now creates unnecessary enemies.

I have read somewhere that WM 6 may be the real problem, not supporting the high-end graphics. Not sure if I understood this correctly.
 
From http://www.htcclassaction.org/

"Those who have bought any of these new HTC devices need to be aware that they have been suckered! They have sold you a grossly underperforming device, easily outperformed by devices that cost less than half. So far, HTC seems not to care, but you should! Unsucker yourself and do something!"

:D
 
Yeah... I haven't really had any performance issues, which makes me wonder just how fast it could be, and how much MORE better it could be than the E90 ;).

Personally, I'm not worried, because if HTC don't update the ROM..someone else will, it always happens that way.

But if you compare the Tytn II to the E90, without the companies involved, my preference is ands down Tytn II.

... But I am curious as to how much faster it can get :p
 
According to htcclassaction ...

"In fact, in many things, these devices operate even slower than HTC's (and competitors') two years older models - see the videos for demonstrations, especially the TomTom video (TyTN II vs Magician) is a terrific example."

Video: http://www.youtube.com/watch?v=zIJWAu6IRe4

So ... in terms of speed improvements you should first catch up with two year old HTC's before the E90 comes into view far ahead on the horizon :D
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X