My son has been a long time Huawei user, and is currently using a P20 Pro.
When he upgraded to his P10 last year, he got a bundled Huawei Watch / Watch 2 with the phone.
In the interim he has moved into his own place, and somehow misplaced and/or lost the charger for the watch.
I have been attempting to assist in obtaining a new wireless charger for him, but it is proving difficult.
On Monday 17 September I called the Huawei call centre on 0860 861 111, and was put through to Technical Support.
When I asked where I could get the charger, I was referred to the Melrose Arch store, and was told that they would be able to supply me with the charger.
A trip to Melrose Arch was undertaking, and the results were disappointing.
The store had a few covers in it, and a couple of other accessories, but not chargers.
I took a "walk-in client" slip, and had to wait almost half an hour before someone would assist me.
The assistant told me the do not carry stock, and I should try Takealot for the charger.
What is the use of having a store, when they don't carry stock?
I can understand that a wireless charger is not something that goes missing every day, but surely they could source one from another store, or even import it if need be?
I would really like to help my son, as he can't currently use the watch, but Huawei have proven unhelpful to date.
Is there someone else that could assist?
When he upgraded to his P10 last year, he got a bundled Huawei Watch / Watch 2 with the phone.
In the interim he has moved into his own place, and somehow misplaced and/or lost the charger for the watch.
I have been attempting to assist in obtaining a new wireless charger for him, but it is proving difficult.
On Monday 17 September I called the Huawei call centre on 0860 861 111, and was put through to Technical Support.
When I asked where I could get the charger, I was referred to the Melrose Arch store, and was told that they would be able to supply me with the charger.
A trip to Melrose Arch was undertaking, and the results were disappointing.
The store had a few covers in it, and a couple of other accessories, but not chargers.
I took a "walk-in client" slip, and had to wait almost half an hour before someone would assist me.
The assistant told me the do not carry stock, and I should try Takealot for the charger.
What is the use of having a store, when they don't carry stock?
I can understand that a wireless charger is not something that goes missing every day, but surely they could source one from another store, or even import it if need be?
I would really like to help my son, as he can't currently use the watch, but Huawei have proven unhelpful to date.
Is there someone else that could assist?
