- Joined
- Sep 26, 2017
- Messages
- 122
- Reaction score
- 85
How can I reach Huawei's Customer Care Service and support?
Huawei's customer care no. is 0860 86 1111
Support/Service can be acquired from the following channels:
Email support i.e. [email protected]
Online , http://consumer.huawei.com/za/support/index.htm
Self Support by downloading "HiCare" app from the android play store.
Where can I have my device repaired?
Canal Walk , Huawei Shop 96, Canal Walk Shopping Centre, Century Boulevard, Century City, Cape Town, Western Cape, Tel 087 004 0201
Melrose Arch Huawei Shop H37G, The Plazza, Melrose Arch, Melrose North, Johannesburg, Gauteng, Tel 087 945 0370
How long will it take to repair my device?
Huawei's typical Turn Around Time (TAT) for repairs is 7 working days, should spares be available.
Will I be notified on the progress of my device when it’s booked in for repairs?
Yes, you will receive SMS updates with the current status on your device. (This service is provided by Huawei service stores only)
If my device is faulty within 7 days from date of purchase, what do I do?
Your device will be replaced if the purchase is still within the 7 day OBF (Out of Box Failure) period.
RULES OF OBF
1. Your faulty device can be returned to any store within the channel the device was purchased from.
2. Device must have been purchased in South Africa.
3. The device should not have any signs of defect or physical damage/misuse or abuse? e.g. damage screen, scratches, rubbing marks, chafing etc
4. For OBF, the device should be replaced at the point of purchase.
5. Device should be returned to vendor inside the original box along with all accessories in original condition.
7. MEID/ESN/IMEI label are clear, not damaged and altered, and the label on the packaging boxes (MEID / ESN / IMEI) host backing serial number,serial number
read from equipment are the same(in case the equipment cannot be turned on it is not necessary to read the serial number from the equipment), warranty label
and waterproof labels must be intact.
What are the Call Centre/ Hotline working hours?
0860 861111
Time: Mon-Fri 7:00--22:00
Sat-Sun 8:00--17:00
What is the warranty period for Batteries, chargers and other accessories?
For Batteries and Chargers: 6 months from the date of purchase.
Other accessories: 3 months from the date of purchase.
Do I have to register for or activate the VIP service?
VIP service relates to Mate 9, P10 & P10 Plus, Mate 10 Pro & Mate 10 Porsche Design. Registration not required, as long as you purchase the specified models,
you can enjoy the VIP service within the warranty policy. (Device must have been purchased within South Africa from an authorized Huawei retailer,
distributor or service provider, to qualify for this service)
If I used the accidental damage warranty, does my phone still have the standard 24 month warranty?
Using the accidental damage warranty will not impact the original 24 months limited warranty and is in addition to that limited warranty.
If the screen cracks and the device also has other defects, how will the service centre handle the device repair?
The authorized service center will use the accidental damage warranty to repair the screen for free. If the other defect is covered by the limited warranty,
the repair is free of charge, otherwise you might be charged by the authorized service center for the repair.
Do I have to set a Google account and screen lock to activate device protection, in case my device is lost or stolen?
For full protection, a Google account and screen lock must be setup. Screen lock is not mandatory to activate the device protection function,
but if you choose to skip it, your phone will display a message reminding you of its importance. If you lose your phone and no screen lock has been set,
you can set one remotely on the Internet to lock your phone.
How do I remotely erase my personal data?
Visit https://accounts.google.com and log in using your Google account. On the home page, click Sign-in & security-Device activity & notifications >
Recently used devices-REVIEW DEVICES > Expand your Android Device menu > Find your Android devices with Android Device Manager > Erase,
and click Erase in the displayed dialog box to remotely erase your personal data.
What can I do if I forget my Google account name or password?
Visit https://www.google.com/accounts/recovery on a computer or other device and retrieve your account name or password using the security information
you set during registration. If you still can't get your account name or password back, contact Google customer service.
Standard warranty terms and conditions apply, please contact email support [email protected] for further information.
Huawei's customer care no. is 0860 86 1111
Support/Service can be acquired from the following channels:
Email support i.e. [email protected]
Online , http://consumer.huawei.com/za/support/index.htm
Self Support by downloading "HiCare" app from the android play store.
Where can I have my device repaired?
Canal Walk , Huawei Shop 96, Canal Walk Shopping Centre, Century Boulevard, Century City, Cape Town, Western Cape, Tel 087 004 0201
Melrose Arch Huawei Shop H37G, The Plazza, Melrose Arch, Melrose North, Johannesburg, Gauteng, Tel 087 945 0370
How long will it take to repair my device?
Huawei's typical Turn Around Time (TAT) for repairs is 7 working days, should spares be available.
Will I be notified on the progress of my device when it’s booked in for repairs?
Yes, you will receive SMS updates with the current status on your device. (This service is provided by Huawei service stores only)
If my device is faulty within 7 days from date of purchase, what do I do?
Your device will be replaced if the purchase is still within the 7 day OBF (Out of Box Failure) period.
RULES OF OBF
1. Your faulty device can be returned to any store within the channel the device was purchased from.
2. Device must have been purchased in South Africa.
3. The device should not have any signs of defect or physical damage/misuse or abuse? e.g. damage screen, scratches, rubbing marks, chafing etc
4. For OBF, the device should be replaced at the point of purchase.
5. Device should be returned to vendor inside the original box along with all accessories in original condition.
7. MEID/ESN/IMEI label are clear, not damaged and altered, and the label on the packaging boxes (MEID / ESN / IMEI) host backing serial number,serial number
read from equipment are the same(in case the equipment cannot be turned on it is not necessary to read the serial number from the equipment), warranty label
and waterproof labels must be intact.
What are the Call Centre/ Hotline working hours?
0860 861111
Time: Mon-Fri 7:00--22:00
Sat-Sun 8:00--17:00
What is the warranty period for Batteries, chargers and other accessories?
For Batteries and Chargers: 6 months from the date of purchase.
Other accessories: 3 months from the date of purchase.
Do I have to register for or activate the VIP service?
VIP service relates to Mate 9, P10 & P10 Plus, Mate 10 Pro & Mate 10 Porsche Design. Registration not required, as long as you purchase the specified models,
you can enjoy the VIP service within the warranty policy. (Device must have been purchased within South Africa from an authorized Huawei retailer,
distributor or service provider, to qualify for this service)
If I used the accidental damage warranty, does my phone still have the standard 24 month warranty?
Using the accidental damage warranty will not impact the original 24 months limited warranty and is in addition to that limited warranty.
If the screen cracks and the device also has other defects, how will the service centre handle the device repair?
The authorized service center will use the accidental damage warranty to repair the screen for free. If the other defect is covered by the limited warranty,
the repair is free of charge, otherwise you might be charged by the authorized service center for the repair.
Do I have to set a Google account and screen lock to activate device protection, in case my device is lost or stolen?
For full protection, a Google account and screen lock must be setup. Screen lock is not mandatory to activate the device protection function,
but if you choose to skip it, your phone will display a message reminding you of its importance. If you lose your phone and no screen lock has been set,
you can set one remotely on the Internet to lock your phone.
How do I remotely erase my personal data?
Visit https://accounts.google.com and log in using your Google account. On the home page, click Sign-in & security-Device activity & notifications >
Recently used devices-REVIEW DEVICES > Expand your Android Device menu > Find your Android devices with Android Device Manager > Erase,
and click Erase in the displayed dialog box to remotely erase your personal data.
What can I do if I forget my Google account name or password?
Visit https://www.google.com/accounts/recovery on a computer or other device and retrieve your account name or password using the security information
you set during registration. If you still can't get your account name or password back, contact Google customer service.
Standard warranty terms and conditions apply, please contact email support [email protected] for further information.
