Huawei GT Watch Claim

C

Connor13

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Hi All

Not sure how many of you have been having issues with the Mate 20 Pro Free GT Watch Claim , but ....

So as a last resort , does anyone have a contact number for Huawei other than that useless 0860861111 .

Im actually getting tired of poor excuses and being pushed from pillar to post trying to get this GT watch claim sorted .

I tried the call center number above and what am I told , I am told send an e mail . I tell them we have sent numerous , we have tried Facebook ..... . The reply I get to this , oh Please can you send another e mail ...... Come on guys , this is getting rediculous . The last e mail I sent included a complete timeline including copies of the invoices , screen shots of the claims , messaging screen shots , facebook screen shots and even e mails .I saw this issue coming and hence contacted Huawei and the Huawei Rep on here as well on the 12th March .

What I thought was going to transpire did and instead of 2 Watches we only received one . To top it iff we received the second claim and not the first one claimed ....

The back and forth e mailing is not working , Facebook is not working . If the Huawei Rep see's this , perhaps you could explain to me what is going on as you messaged me telling me that both watches were to be delivered ?
 
Connor13 said:
Hi All

Not sure how many of you have been having issues with the Mate 20 Pro Free GT Watch Claim , but ....

So as a last resort , does anyone have a contact number for Huawei other than that useless 0860861111 .

Im actually getting tired of poor excuses and being pushed from pillar to post trying to get this GT watch claim sorted .

I tried the call center number above and what am I told , I am told send an e mail . I tell them we have sent numerous , we have tried Facebook ..... . The reply I get to this , oh Please can you send another e mail ...... Come on guys , this is getting rediculous . The last e mail I sent included a complete timeline including copies of the invoices , screen shots of the claims , messaging screen shots , facebook screen shots and even e mails .I saw this issue coming and hence contacted Huawei and the Huawei Rep on here as well on the 12th March .

What I thought was going to transpire did and instead of 2 Watches we only received one . To top it iff we received the second claim and not the first one claimed ....

The back and forth e mailing is not working , Facebook is not working . If the Huawei Rep see's this , perhaps you could explain to me what is going on as you messaged me telling me that both watches were to be delivered ?
Click to expand...
Hi Connor13

As I communicated with you, because the claims were done separately, so the watches will be shipped separately but i can confirm that you will receive your second watch soon.

Regards

Huawei
 
Thanks

Could you explain to me though why is it that the second claim got delivered first and yet the first claim which was done a full 7 days before the second claim was not processed and we have not even received an sms for it?

Surely if Huawei are processing them (the claims) in order of receiving them as I was told by your Social Media team then logic dictates that this is not possible?

Thanks
 
Still waiting for my free battery pack that was supposed to come with my Huawei Nova from Telkom...almost 2 years later...
 
All these threads for a free watch.
At least I got mine in January.
Just be patient, it'll arrive.
 
Connor13 said:
Thanks

Could you explain to me though why is it that the second claim got delivered first and yet the first claim which was done a full 7 days before the second claim was not processed and we have not even received an sms for it?

Surely if Huawei are processing them (the claims) in order of receiving them as I was told by your Social Media team then logic dictates that this is not possible?

Thanks
Click to expand...
Hi Connor

I will send you the screen shot of your claims in your pm

Regards

Huawei
 
Many Thanks

Just to clarify, it has never been about being impatient to wait for the watch. The communication has been so poor , I did not even get a confirmation e mail or sms for my first claim, yet I have proof it was done.

This is what this has been all about from the get go as I knew this was going to happen and the proof was that the second claim arrived before the first.

Anyhow I thank the Huawei rep for the reply and will hopefully receive it this coming week then and at least I have finally got confirmation .
 
Last edited:
Also waiting on mine. The call center doesn’t answer and the call quality of the welcome IVR message is shocking you can’t even hear which option to select. Apparently it’s been escalated but no communication received as yet. Tomorrow will be a month ‍♀️
 
I'm also waiting for my GT Watch. Huawei could do better with communicating actively instead of all this bad rep online.

@Huawei please get in touch? Thank you.
 
Did the promo thing on the 9th of April.

Till today, only got 1 sms to say that k you for submitting and then nothing.

Very sad.
Over the watch now
 
is the GT watch claim over ? my friend just received his P30 pro now but we cant find the link for the GT claim.
bloody useless Telkom messed up his application due to his fibre upgrade and thus delayed his approval by a week or two :(
 
ryu said:
is the GT watch claim over ? my friend just received his P30 pro now but we cant find the link for the GT claim.
bloody useless Telkom messed up his application due to his fibre upgrade and thus delayed his approval by a week or two :(
Click to expand...
Nope all done. No more left
 
What the actual f%&#

Got this tonight.

What has to be moderated?
I fall within the conditions and was reason I upgraded to the phone.

WTF!
682bd31f7d3284f6bc12c962b9fb7508.jpg
 
I got the same nonsense, Im actually getting fed up with Huawei , their e mail Customer service and even social media are not even able to reply to a simple question .

I totally agree with you as well , we had to submit POP , a Vodacom invoice , what is left to validate or moderate as the sms stated .

Even better , I have an e mail going back some 3 weeks or more with the Mate 20 Promo where I was promised a call from a Huawei Manager as they refused to give me a contact number , well I am still waiting for the so called call.

They might have great devices , but if the Customer service continues like this ill jump straight back to Samsung next time round as I have only ever had great service from Samsung in the past .

I had issues with the Mate 20 promo and now the same issues with the P30 pro promotion . Its the same issue as well ............

Huawei Rep also promised feedback Monday morning regarding the issue , well today is Wednesday and still nothing .......
 
Strange, think Huawei don't want give watches. Friend upgraded 1st of May. Received his charger and covers etc (that come with the P30 promo)

523103a0e09df9e60d7ff68b6cacff71.jpg
 
And as of today, still nothing.

Just an sms that it will be couriered....

*falling asleep*
 
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