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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
Thanks for all the extra info, I will definitely make use of that when I do get around to sending it in.
They even add a term that I need to accept a quote fee if for some reason they need to quote me (which I think the CPA states that they can only do if I agree upfront...which is fine if my device is out of warranty, but don't force me to accept that for a call I am sending in as warranty and deny the logging of a warranty call if I don't...if my phone is found to be out of warranty then fine, but then send it back without charging me for a quote I didn't ask for, or ask me whether I want to be quoted and then give me those terms)
Just remember that you cannot "sign away" your rights as protected by law. You cannot consent to have the law not apply to you.
The perfect rebuttal to those T&C's is to say that you cannot sign it in good conscience because it would be illegal.
Store policy cannot override the CPA. Store policy cannot force you to concede to unreasonable T&C's.
Good luck, be a hard arse.
The perfect rebuttal to those T&C's is to say that you cannot sign it in good conscience because it would be illegal.
Store policy cannot override the CPA. Store policy cannot force you to concede to unreasonable T&C's.
Good luck, be a hard arse.
Thanks, I must say I am really annoyed with the "no-can-do" attitude from both Huawei and CellC. I love the Huawei phones, but I must say...their after sales service is rubbish.
p51mustang
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In terms of the CPA, all parties to the supply are liable, ie, both Huawei and CellC. Neither can contract out and blame the other, they are equally liable under the CPA.
p51mustang
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I must say that when MTN changed me over to VoLTE in early December, I could hear the other person clearly, but 80% of the time they could not hear me. I complained to MTN as they said it was not them (three times!).
I then walked into the Huawei Century City client centre and they replaced the microphone of my P20 Pro (two months old) whilst I waited, did not even request proof of purchase for date, etc.
Problem persisted and two days later I went back to Huawei Century City requesting a new phone. They said they would be willing, but only if it was a hardware problem because they were sure it was a MTN issue.
Went into the MTN Century City centre and they immediately took VoLTE off my phone. no more call quality issues! Now why could MTN not have told me how to do that over the phone when I called them with my complaint?
Anyway, long story short, seems that Huawei were willing to replace my handset if it was a problem.
I then walked into the Huawei Century City client centre and they replaced the microphone of my P20 Pro (two months old) whilst I waited, did not even request proof of purchase for date, etc.
Problem persisted and two days later I went back to Huawei Century City requesting a new phone. They said they would be willing, but only if it was a hardware problem because they were sure it was a MTN issue.
Went into the MTN Century City centre and they immediately took VoLTE off my phone. no more call quality issues! Now why could MTN not have told me how to do that over the phone when I called them with my complaint?
Anyway, long story short, seems that Huawei were willing to replace my handset if it was a problem.
That's interesting, Huawei flat out told me they only do repairs and that's it - only the stores that sold the devices can do CPA claims (but as per CellC Huawei does these assessments).
I can also confirm the VIP service from Huawei is just a gimmick. Been to the Melrose centre and they told me straight up that it doesn't exist and they don't provide loan phones, they don't fix the phones in the booked time slots that you book on the HiCare app and they don't repair it while you wait. They also do not do the laser engraving as stated they do in the VIP service, and they do not provide you with new screen protectors when your current one is a scratched, all of which are in the VIP service detail...
I have started the process to submit a complaint to the relevant ombud...but, first step is official communication to them, with timeline and outcome requirements...I am now waiting to see whether they will resolve, if not I will submit the complaint. So let's see, hopefully they do the right thing. I just want the advertised service that made me choose this premium device in the first place.
I also heard that the engraving thing is false from other P20 owners...luckily I don't want it, but, they shouldn't advertise it if they can't deliver... unacceptable
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I am so frustrated by this issue. The customer service team either keeps on forgetting about me or they forget the whole history and then start over with the scripted replies.
No one is even trying to find a solution, all I get is scripted no-can-do replies when I try and follow up.
Meanwhile I am waiting for the NCC complaint to be processed, but I know it can take a while. Still, I feel that Huawei should at least try to resolve the issue in an acceptable way...but nothing, I am being stone-walled by call center scripts.
No one is even trying to find a solution, all I get is scripted no-can-do replies when I try and follow up.
Meanwhile I am waiting for the NCC complaint to be processed, but I know it can take a while. Still, I feel that Huawei should at least try to resolve the issue in an acceptable way...but nothing, I am being stone-walled by call center scripts.