Huawei Service Solutions

metaphizix said:
So when you switch back to main space make a call and see if the other person can hear you, if it works then I guess it's my device
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You are so right, I just tested your query by calling 3 different contacts after switching from private space to main space. The receivers could not hear me. I had to reboot my device for it to work normal again. @ Huawei Rep please explain? This is not cool
 
So it's not just my phone, huawei should do something about this, unless I am changing to note 9
 
Neo17 said:
You are so right, I just tested your query by calling 3 different contacts after switching from private space to main space. The receivers could not hear me. I had to reboot my device for it to work normal again. @ Huawei Rep please explain? This is not cool
Click to expand...

Where did you buy your device?
 
Neo17 said:
You are so right, I just tested your query by calling 3 different contacts after switching from private space to main space. The receivers could not hear me. I had to reboot my device for it to work normal again. @ Huawei Rep please explain? This is not cool
Click to expand...
Where did you buy your device?
 
Kindly post a list of devices in the pipeline for Android Pie - I'm interested in Mate 9..
Thanks.
 
Huawei said:
Hi All Huawei Users
This thread will offer you ongoing self service options to allow you to optimize your device via our online and offline service solutions. Stay tuned for weekly update videos.......
Click to expand...

I don't understand. Please explain in simple English.
 
Don't worry Huawei you will learn with time to deal with us. We can be a difficult bunch.

Please tell your team that software updates are important. Good hardware is nice, but software support like Android Treble would be amazing.
 
Dear Metaphizix and Neo17

Send us a private message with your P20 Pro's IMEI Number and a screenshot of your software build number.
Settings>System>About Phone (Take a screenshot)
Our Service team will do immediate tests and revert with a solution asap.

Kind Regards
Huawei
 
[MENTION=480285]Huawei[/MENTION] Rep, check your inbox for requested details
 
Neo17 said:
You are so right, I just tested your query by calling 3 different contacts after switching from private space to main space. The receivers could not hear me. I had to reboot my device for it to work normal again. @ Huawei Rep please explain? This is not cool
Click to expand...

FYI, Mate 10 Pro here, just tested and my device is working fine when switching back and forth.

To clarify, it's just the switching to private space and then switching bak that causes the issue? No need to open any apps in private space?
 
SykomantiS said:
FYI, Mate 10 Pro here, just tested and my device is working fine when switching back and forth.

To clarify, it's just the switching to private space and then switching bak that causes the issue? No need to open any apps in private space?
Click to expand...
I think when you use apps on private space they lock the microphone, or it's just a p20 pro issue
 
Huawei said:
Dear Metaphizix and Neo17

Send us a private message with your P20 Pro's IMEI Number and a screenshot of your software build number.
Settings>System>About Phone (Take a screenshot)
Our Service team will do immediate tests and revert with a solution asap.

Kind Regards
Huawei
Click to expand...
What is your email address because this app does not allow me to attach a screenshot
 
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