Huge packet loss...

DaEvAnAm said:
They have a Critical condition error report on their site.
Click to expand...

Thanks, I could not get to it earlier as I was getting timeout, but this bs has got to come to an end as it's been 2nd rate service for more than 2 weeks now.:mad:
 
Agreed. The report seems to be lying because its Wedsnesday and this issue still persists.
 
Pathetic speeds still. Massive packet loss still. They fixxed what??
Love to know what they did on Wedsnesday to our connection because over here i dont see FU*K all been done.
 
I agree as it's back to a crawl and timeout for yet another afternoon/night.

The tech team really have their heads firmly stuck up their butts, and since it's been going on for a few weeks it just goes to show that they have no idea how to fix the problem.:mad:
 
I’m confident iBurst does this on purpose - to create work for their unskilled network guys, because just as they repair the problem and my connection is stable and speeds are excellent, it goes back to a crawl & latency goes up and timeouts reoccur.

They surely know what the problem is because they do fix it from time to time…
 
They don't fix it they "patch" it.:p

I'm wondering if they have staff in CT or do they have another company on contract to do the repairs here?:confused:
 
Does that mean they have an office in CT, if so then I think I must pay them a visit face to face as this is now totally unacceptable, and I know the problems are not my on side.
At the moment it seems to be working, but it's been like that every day for the past few weeks, then when it gets to late afternoon the timeouts, dropped packets and below dial up browsing starts.
 
Yes they do:

iBurst is at Century City, have the address somewhere, give them a call on +27215291370 - after hours and on weekends this number gets forwarded to the call centre...

EDIT: 2nd Floor, West Office Tower - Century City (tower closest to town)
 
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Interestingly enough, up here in the north, I've had no problems since early Tues (touch wood).
 
Lucky you, it seems Cape Town’s connectivity is affected, timeouts isn’t the worst but browsing is severely affected since Friday morning, averaging 50kbps since then - reported it to the helpdesk but it seems we'll have to wait for Monday to get a technician to tend to the issue...


I know there was a relay issue from the Gardens Tower (the one which I am connected to) to the Sea Point tower and the network team was made aware of the issue on Friday…
 
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