I cannot believe this.

[regardtv]

Rodent,

Did Sentech make any contact with you regarding the proxy issues ? I'd love to know if they've at least publicly admitted it and given you credit for it ? Doubtful, but hey one must ask ;-)

 

[gripen]

But still. Why can they read my password in plaintext?

Incidentally I was asked if I have 128/256/512 and I got the "hows the speed" question. I said pretty slow. Then I got the standard response.

 

[hardye]

Just thinking... according to itweb there has been a major breach of confidentiality and sentech accidentally sent out their user database to a whole lot of users in an excel spreadsheet attached to that ridiculous aup email they sent. Putting 2+2 together, couldn't these sudden authentication problems be related to the fact that sentech obligingly emailled their user database to a whole lot of users, and combined with the way their default passwords work this means that whoever received this database can happily login as any other user in the database - unless their user database actually included the passwords as well?!!?. Maybe flyboy can tell us what was in the spreadsheet as he was apparently one of those that received it.

 

[guest2013-1]

I have an open ticket, 6248, which is suppose to be open and let Customer Relations contact me to explain what happend to the proxy, and if the 6% of MyWireless users are still hogging 50% of the network after they fixed the mistake

Be my guest and follow it up, I'm done argueing with idiots

Help save the bandwidth. Decent download speeds for TheRodent! Stop downloading now!!!

 

[gripen]

me too. I have I dont know how many open tickets. Yesterday they didnt give me a ticket number. Then today he says what is your number. I say "you didnt give me one". He say "um.. hold on I will call you back". Im still waiting.

Im soo tired of this. Cant they just fix my damn account instead of escalating and ticketing themselves into oblivion.

 

[Luke7777]

Maybe their ticket system was implemented the same as ours a few years back. "Acceptable" response times and auto escalation procedures decided on and implemented by management. Us developers were fairly happy after a week since calls kept on disappearing from our inbox. Eventually found them being escalated to a manager without access to the ticket system. Needless to say, auto escalation was removed LOL

 

[BTTB]

[] Well Sentech cant even get a ticket for exceeding the speed limit.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">

 

[gripen]

Still not fixed. Oh well its just more and more grounds for a 1 month refund.

We should pay them on a ticket system. "We have opened a ticket for your payment request, it will be escalated to the banking system near the end of next week. please be patient. we have called in our partners. hopefully you will receive payment soon. you ticket number is 14358. WE will call you when we feel its ok for us to pay. "