I don't qualify for R299/m contract.

You can ask for a decline review or portfolio adjustment if you were either declined or the portfolio you were approved on does not allow for the package you want. When this is done Vodacom might request to see further documents and a actual person will then have a look at the application and documents and then make a call on it. As standard the system will decide if you are approved and if so, what portfolio you qualify for taking the credit vetting details and credit score on the Credit Bureaus.

The guy's from Cellucity eventually got back to me. It was actually Vodacom's fault from what I understand. The first guy who helped me failed to submit my info correctly, automatically putting me in the lowest tier possible.

So I'm overall actually very happy with their (cellucity's) service to get back to me and actually follow up etc.
 
So you’ve never had a contract before and this would be your first debt I’m understanding from the story?
 
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