Noone, save you bucks dude, I got my money back. Without stressing out our pathetic police orcs.
I dont know what caused the turn around but I got a call a few minutes ago, just after I sent an e-mail to CEO, Raath and Potgieter...amuse yourselves with this:
From: Paul Hansen [
[email protected]]
Sent: 03 March 2005 11:21 AM
To: '
[email protected]'; '
[email protected]'; '
[email protected]'
Cc: '
[email protected]'; '
[email protected]'
Subject: Absolutely disgusting customer service
Complaint:
From Customer:
[email protected]
As senior management of Sentech, I am hoping you are all aware of the absolute rubbish service your staff are giving to customers. I am one of the six ASA complainants and I felt extremely cheated by your false advertising, which has since been upheld by the ASA despite the response from Mr Raath.
Needless to say, the feeling of being cheated then is nothing compared to the bizarre and disgusting actions your financial department has taken now,
arrogantly deducting fees months after they were due, WITHOUT any form of consultation or prior warning, effectively causing my bank account to be thrown into chaos through dishonoured debit orders and rejected credit card transactions.
My fury at these actions do not stem from the fact that I may not have paid the money, they stem merely from the lack of any form of communication from Sentech. This situation could have been managed. Your call centre managers simply claim that I am duly responsible for the activation fee now, since I should have been aware of the fee when I initiated my contract. These managers feel strongly that I am responsible for ensuring that all fees which are due to Sentech were paid at that time. This is the crux of their argument. The only problem with this IS THAT I DID CONTACT SENTECH TO CHECK THE FEES THAT WERE TO BE DEDUCTED AND I WAS TOLD THAT ALL FEES WERE TAKEN. What more, dear senior management am I supposed to do????
Please see the attached e-mail which is a discussion I had with Adelle Mannell and Portia Radebe querying any outstanding fees. Further to that I attempted to check my statement on Sentechs billing system, again, an attachment of the screenshot is attached. In September 2004 I apparently owed Sentech R65000.
Adele confirmed that all fees were paid. She failed to challenge me on the question and therefore the assumption is that the activation was received. It would seem obvious that anything contrary to this assumption would need to be proven by your financial team, not simply to go ahead and steal your customers money from the safety of their banks, as a result of your staff's incompetence and errors. Sentech is responsible for this, why should I suffer the consequences?
Can your systems be trusted?
Are your customer service representatives capable of communicating with its client base?
Are your staff competent?
Are you customers expected to maintain a relationship with a dishonest, bullying, customer phobic bureaucracy?
I demand an explanation to these outrageous actions. I demand an opportunity to consult with your financial team and to arrange an amicable means through which they may recover the activation fees, a means that I will dictate. I demand and immediate refund of the full amount deducted ILLEGALLY from my account. I demand an apology.
Please note: A letter will be sent to the press if a reply is not received within 24 hours.
