I just got GOOD service from Sentech

[MyLowBandwidth]

It must be this forum. Everytime I phone the help desk I seem to get aggro even when that sweet recorded voice chickie is chirping me. So I go into my tech support call really worked up and look for reasons ot be p*ssed off, almost expecting bad service and ORC like responses. Problem is, so far, I really cant say that Sentech have done anything wrong. Personally, Im actually pretty happy with their advise, support and efforts. I just cant fault them no matter how hard I try. Ive been a ST user for 3 weeks now and Ive made use of the help desk on a number of occasions (normally after following someone advise on this forum...[])

I just wanna say thanks to Kallie for some excellent help this evening. Even if it was Sentechs R300M back office system on the blink, again, problem solved,Im back up...[]

Ive even received a personal guarantee from a call centre orc that if I am billed R65000 this month, he would personally pay it back to me. I just cant fault that.

Cape Town 128K 16% Tower 22(Salt River)

 

[Scarface]

Pity you could never see Rodents 100 best responses from the Sentech Helpdesk...if you did, you wouldn't need to phone them.

I wonder how much Telkom, MTN, Vodacom and Cell C is moking out of us users dialling 0860 sentech??? I think they make more than Sentech makes out of us arses.

As far as Kallie is concerned, he is one of the brighter okes there...I agree.



-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<-<

The true test of character is not how much we know how to do, but how we behave when we don't know what to do.
John Holt

 

[MyLowBandwidth]

I have actually had the honour of seeing that infamous Rodent top 100. But, I still think that somewhere, there lurks the need for perfection and exceptional service from a company that may really want to provide it, but just simply cant satisfy all our requirements. The result: A whole bunch of us "IT geniuses" all nitpicking at the faults and failures of a service not even a year old. I just get this feeling that the Orcs are also fighting a losing battle from within. Go ahead and ask them if they feel satisfied with the service they are ALLOWED to provide.





Cape Town 128K 16% Tower 22(Salt River)

 

[TheRoDent]

That is entirely beside the point. The service stinks. It stinks like an old dead, rotten 14.4k modem.


<center><h6> MyWireless <s>Hacks</s> Tweaks & Tech Info || Have you checked the fawking FAQ? <br /> <font color="red">Tired of bad Service? Want to compare speeds? We at least listen...</font id="red"></h6></center>

 

[ConDamage]

I work in the service industry examples or which are saswitch and eft. When I create a new product for one of my services and launch it, it is expected to work from the get go. Would you be content with going to the atm and hoping that the machine will actually give you money this time or wondering if your salary might be transferred into your account this month? We are required to keep our service levels at the current 99.99999% at my company and yet we still try to achieve 100%. Anything less is unacceptable and not worth being called a service. Unfortunately achieveing 100% will be imposibble as we rely on telkom lines like all other information companies.

 

[Sliver]

Well i've logged a call for speed issues and Kallie is fielding the call, i'm being patient and supplying them all the info they need, lets just hope the can come up with a semi-inteligent response, i really don't have the time or the patience to bugger around with bad service and blatently lieing to customers.

 

[regardtv]

Be persistent - after 3 weeks of bitching and keeping a latency ticket open I seem to be making progress. Got a call one of Sentech's actual employees - not the call centre.

Hope is a frail thing...

R

 

[Turtle]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Sliver</i>
<br />Well i've logged a call for speed issues and Kallie is fielding the call, i'm being patient and supplying them all the info they need, lets just hope the can come up with a semi-inteligent response, i really don't have the time or the patience to bugger around with bad service and blatently lieing to customers.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
"All the info they need", is that like the mail I got from Kallie where he asked for me total nonsense like a dump of "ipconfig" and screenshots (yes screenshots) of the speed test, just to waste my time and try make me think the speed problems might be on my side? That's effectively just lying again, IMO. It's deliberate deception to either stall the issue or try make you go away, where if they were honest they'd just admit "yes we have a network problem".

 

[Scarface]

Hey Rodent, my "old dead, rotten 14.4k modem" will still beat the pants off your "MyWireless" connection

-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;

The true test of character is not how much we know how to do, but how we behave when we don't know what to do.
John Holt

 

[malec]

I agree that the service stinks but there are two guys at the Orc desk that you can talk to, Kallie and Jonathan, these guys are your best bet. Ask for them whenever you call ...