After being messed around for the most part of this month by our up and coming telecoms provider I have decided to throw in the towel.
At the beginning of the month Neotel cut my line off with no warning because I was apparently behind on my payments. After forwarding them the proofs countless times with no joy I eventually was able to speak to someone at the head office who sorted the query out in 5 mins. Ordinarily I'd have been impressed, but the fact of the matter was that for all my calling the contact center and logging calls and excalating the problem and and and, I still had no response from them.
Around this time I also upgraded to NeoFlex Data, with hopes set on better latencies. Boy was I wrong. As soon as the payment story was sorted I became excited about trying out the new hardware. I was met with dismal latencies and horrible download speeds. My upload speeds were good however and I decided to stick it out. I saw that a few people here were having the same issue and I thought to myself that Neotel would sort out any technical issues and I could get back to my normal latencies. Wrong. After nearly the entire month of reminiscing about the good old days of 38k dial up I decided to log a call with the call center as clearly nothing was being done. I made it quite clear that all I wanted to hear was a simple "We know there is a problem and we're working on it" more than that is asking too much in my experience. Alas, all the call center staff can do is log a call and promise that the technical department will call as soon as possible.
Today I called three times and told the people at the call center that unless I had a call from the technical department to give me an indication of whether or not I could expect a resolution I would cancel the account.
In my area, Paulshof, I dont have a great deal of choice when it comes to ISPs, Telkom has yet to lay lines here and most wireless ISPs dont have coverage here yet. Even still, I expect to be treated with a little respect by a company who charges R699 a month for sub 38k download speeds.
My advice to everyone is to stay away from Neotel, at least for the foreseeable future.
At the beginning of the month Neotel cut my line off with no warning because I was apparently behind on my payments. After forwarding them the proofs countless times with no joy I eventually was able to speak to someone at the head office who sorted the query out in 5 mins. Ordinarily I'd have been impressed, but the fact of the matter was that for all my calling the contact center and logging calls and excalating the problem and and and, I still had no response from them.
Around this time I also upgraded to NeoFlex Data, with hopes set on better latencies. Boy was I wrong. As soon as the payment story was sorted I became excited about trying out the new hardware. I was met with dismal latencies and horrible download speeds. My upload speeds were good however and I decided to stick it out. I saw that a few people here were having the same issue and I thought to myself that Neotel would sort out any technical issues and I could get back to my normal latencies. Wrong. After nearly the entire month of reminiscing about the good old days of 38k dial up I decided to log a call with the call center as clearly nothing was being done. I made it quite clear that all I wanted to hear was a simple "We know there is a problem and we're working on it" more than that is asking too much in my experience. Alas, all the call center staff can do is log a call and promise that the technical department will call as soon as possible.
Today I called three times and told the people at the call center that unless I had a call from the technical department to give me an indication of whether or not I could expect a resolution I would cancel the account.
In my area, Paulshof, I dont have a great deal of choice when it comes to ISPs, Telkom has yet to lay lines here and most wireless ISPs dont have coverage here yet. Even still, I expect to be treated with a little respect by a company who charges R699 a month for sub 38k download speeds.
My advice to everyone is to stay away from Neotel, at least for the foreseeable future.
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