I thought I quit

R

RaD

Well-Known Member
Joined
May 7, 2006
Messages
137
Reaction score
1
Almost two months ago and what seems like an eternity I put in a cancellation of my Neotel service. To this day I am still able to use the service and right now I am posting here via the service.

I have had numerous phone calls to confirm the cancellation, and the call center are adamant that I cannot possibly be using the service as on their system it shows as terminated. I have a friend who is busy auditing Neotel at the moment and I asked him to look what my account status was. He told me it was a "confirmed termination".

This is all well and good and exactly what I expected except for the fact that I haven't been disconnected and I am still being billed for the service.

The original reason for canceling was the poor speeds I had experienced which have deteriorated even further since and are now as follows:

Download Speed: 24 kbps (3 KB/sec transfer rate)
Upload Speed: 22 kbps (2.8 KB/sec transfer rate)

I point blank refuse to deal with the call center as in my now vast experience in dealing with them I have yet to receive an accurate, useful, or even vaguely helpful piece of information.

Mr Neotel Rep: What should my next course of action be? I have long ago lost my patience with Neotel.

To the rest f you I ask: Has anyone been successful in pursuing legal remedies against Neotel, and if so could you furnish me with the details of the attorney?
 
Im in the process thereof , as Im getting exactly the same 3KB/Sec Rates,

Also have had enough, Coverage changes from Excellent to GOOD on coverage maps, Disconnects one weekend, Techs comming over and giving excuses, was perfect before 5 Feb was fine. Breach of contract in so many ways.

Iburst did the same , I have had enough of this. Time for some action.
 
RaD:

Please may I have your account number / Neotel service number to resolve your query.

You may have sent these to me but I had to delete over 500 private messages from my inbox...
 
I am sad to say that I have also been battling with Neotel's accounts department for some two months with no success.
I suppose we must accept that we live in Africa and poor service is the norm. Funny thing, although everyone complains about Telkom, I have always had excellent service from them.
I tried to report my problems to the Neotel rep but got a brush off. I suppose I should not be surprised - it is one way of dealing with 500 complaints.
 
Neotel said:
RaD:

Please may I have your account number / Neotel service number to resolve your query.

You may have sent these to me but I had to delete over 500 private messages from my inbox...
Click to expand...

011 021 2061
 
I have it up to here as well. Tried to download OpenOffice and first got like 20kb speed (wich is bad enough already) and then download broke up. 2 times in a row. I want my good old rusty copper line back ... and my router.
So how do I cancel my account? If possible without having to use a court of law :)

PS: Anyone wanna buy a very nice, almost brandnew Poynting antenna?
 
I originally had a lite contract switched over to the prime contract in november ..... the speeds have been lol.
We have been charged for both the lite and prime package since the 1st of november (amounts to R1500), they admitted that they simply did not cancel our contract when they back the lite device and signed us up for the prime. My brother managed to get refunded for the amounts that we were overcharged since november but i found out today that we were overcharged again. I would cancel but i am scared that they will simply just keep charging us.
I figure the next step is going to their offices and maybe talking to someone. what do you guys think ?
 
@ jamesob & Dr1tz:

Please send me your details: Neotel service number / account number so that I can follow up.

Apologies if I have slipped up.

In addition, I require that you log a ticket with the call centre so that I am able to track the progress.

Thank you.
 
Last edited:
@ neotel Rep

I appreciate your speedy response....... i am currently dealing with the head of your accounts department (waiting on an email from her) if i dont come right i will let you know so that we can schedule a meeting at neotel in Midrand.

Thanx
 
No need for you to quit, Neotel will do it for you.

I have a really long story but I won't bore you with the details. (Here's an abbreviated version http://mybroadband.co.za/vb/showpost.php?p=2688856&postcount=560)

Steve Ligege, Neotel Head of Customer Escalations (or something along those lines), called us yesterday to let us down gently:

As per our telecon. your account has been forwarded for termination due to no coverage in your area.

So we were booted by the service provider.

Nice:)
 
Last edited:
Well, my line has finally been disconnected. Time will tell if I still get billed for it though.

Thanks to the Neotel rep for his assistance.
 
RaD - A am in the same boat as you. Cancelled yet I just got a bill.

How long did you say it took to get it sorted out?
 
Your termination is a 30 day / one calendar month from date of termination letter. Billing invoices are issued until all outstanding amounts are paid.

Should you have any issues regarding continued billing even after the 30 day period, then please contact me and I will get the accounts team to rectify.
 
Neotel said:
Your termination is a 30 day / one calendar month from date of termination letter. Billing invoices are issued until all outstanding amounts are paid.

Should you have any issues regarding continued billing even after the 30 day period, then please contact me and I will get the accounts team to rectify.
Click to expand...

Agreed.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X