The_Unbeliever
Honorary Master
http://blogs.computerworld.com/1864..._for_2_a_m?source=CTWNLE_nlt_shark_2011-07-22
Which is a remarkably civil response for 2 a.m.
Tier-3 network support team -- including this pilot fish -- is paged at 2 a.m. for a big conference call. The problem: A critical server is down.
"The outage management team informs us that a network problem is preventing the server from connecting to the network," fish reports.
"Remote diagnostics are run on the data center switch showing no issues but indeed there is no link on the downed server's switch port.
"A technician is dispatched to the site to check the cabling.
"Once on site, he notices the console for the server shows that it is hung with a message indicating no disk present. He further notes that the SCSI-attached RAID array connected to the server has a flashing hardware failure light.
"The server administrator acknowledges the condition and says, 'I know, the network is causing the disks to hang, that's what I need you guys to fix.'
"At this point the network team educates the server admin on why SCSI connections are not a network issue.
"The network team hangs up, leaving the outage management team and the server admin to arrange a server repair call with the hardware vendor."
Which is a remarkably civil response for 2 a.m.
Tier-3 network support team -- including this pilot fish -- is paged at 2 a.m. for a big conference call. The problem: A critical server is down.
"The outage management team informs us that a network problem is preventing the server from connecting to the network," fish reports.
"Remote diagnostics are run on the data center switch showing no issues but indeed there is no link on the downed server's switch port.
"A technician is dispatched to the site to check the cabling.
"Once on site, he notices the console for the server shows that it is hung with a message indicating no disk present. He further notes that the SCSI-attached RAID array connected to the server has a flashing hardware failure light.
"The server administrator acknowledges the condition and says, 'I know, the network is causing the disks to hang, that's what I need you guys to fix.'
"At this point the network team educates the server admin on why SCSI connections are not a network issue.
"The network team hangs up, leaving the outage management team and the server admin to arrange a server repair call with the hardware vendor."