Today, IBM published the results of an internal experiment that undoubtedly sent Apple’s sales team leaping for joy. Since launching its Mac@IBM program, which allowed users a choice in which computer platform they preferred, the company has tracked the results. Said results have been quite favorable for the Mac-using IBM staffers, in multiple metrics.
First, keep in mind that these results are being revealed at the JAMF Nation User Conference. JAMF is a software platform for administrating Apple devices. The company isn’t just announcing this out of the blue; it’s making a statement of support from the stage of a major software partner. That doesn’t mean these statements are wrong, but it’s an important context for evaluating their accuracy.
According to IBM, one staff member can support 5,400 Mac users, while the company needed one staff member per 242 PC users. Only 5 percent of Mac users called the help desk for assistance, compared with 40 percent of PC users. This Mac-IBM love affair has been ongoing for a few years, and the same IBM PR points out that in 2016, IBM CIO Fletcher Previn declared that IBM saves anywhere from $273 to $543 when its end users choose Mac over PC.
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First, keep in mind that these results are being revealed at the JAMF Nation User Conference. JAMF is a software platform for administrating Apple devices. The company isn’t just announcing this out of the blue; it’s making a statement of support from the stage of a major software partner. That doesn’t mean these statements are wrong, but it’s an important context for evaluating their accuracy.
According to IBM, one staff member can support 5,400 Mac users, while the company needed one staff member per 242 PC users. Only 5 percent of Mac users called the help desk for assistance, compared with 40 percent of PC users. This Mac-IBM love affair has been ongoing for a few years, and the same IBM PR points out that in 2016, IBM CIO Fletcher Previn declared that IBM saves anywhere from $273 to $543 when its end users choose Mac over PC.
IBM: Our Mac-Using Employees Outperform Windows Users in Every Way - ExtremeTech
IBM is claiming some profound improvements for macOS versus Windows in business operating environments, but it's not clear the gains are coming from the OS difference itself.
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