Warning Long Post
Hear Hear Dark.
Listens to the applause 
@ Kei
I for one never once posted on these forums while the flaming was going on for the simple reasons that:
1. I was experiencing a steady degrade in the download/upload bandwidth in the week prior and upto the Disconnects. When I logged in on Wednesday/Thursday (can't remember exactly when) after the suspension, my connection was flying again. I suspect that whatever capping/Management they were running had been switched off totally. My connection speeds are the same as when I first joined, prior to the launch.
2. My initial re-action was to also rejoice at the "abusers" being suspended because I had my speeds back again, BUT, then I can in all honesty NOT support IBurst/WBS in the suspension as it goes totally against the contractual obligation they have. Not once is any suspension other than for legal (read Spamming) reasons mentioned in the contracts. In fact, quite a few times the forumites had asked what the policy was once capped, and not once to my knowledge was this answered by WBS. Therefore the expectation would reasonably be that one would have UNCAPPED but constrained connectivity, as is the case with all the other broadband service providers.
While I acknowledge that drastic times required drastic measures, i.e. the suspension, but once the new and improved cap limiting software had been implemented, the suspended users should have been reconnected free gratis and for nothing, and apologised to, not required to purchase additional b/w.
WBS missed a golden opportunity and IMHO actually shot themselves in the foot by their actions and their subsequent blaming of the users (?? abusers ??) They then shot themselves in the other foot by sticking to their guns in the ITWEB article and by blaming unconfirmed abusers of deliberately circumventing their capping software.
So what have they achieved by their actions and rhetoric.
1. They have created a situation where not only the alleged abusers distrust them, but also the non-“abusers”. This in turn can and in all likelihood will result in a “us-and-them” situation where every outage will be condemned by all instead of quite tolerance by the IBurst community.
2. They have done absolutely NOTHING to re-assure the users that this will not happen again. In fact they have been exceptionally quite in this regard, and have not even posted a network outage report on their website. (Methinks this is deliberate and on advice from their legal people as any communication around this can and probably will be used against them.)
While I am generally happy with the IBurst service, I for one am now intolerant and unforgiving of any outages to the services provided. (The only mitigating factor is the presence and helpfullness of the oprations manager, Shaun Green and the Help desk manager, whose name escapes me.)
Notice I use the word "ABUSERS" in quotes. This is to identify the high volume users as identified by WBS but does not mean that I consider them as abusers. They were quite within their rights in the volumes downloaded.
Just my thoughts on the matter, Use it, don’t use it.
@ Self.
Man I gotta talk some more. Remember, more but shorter posts
