iBurst are thieves

T

Twinkler

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I installed iBurst a year ago. Everything was fine until 3 months ago when I started getting disconnects and incredibly slow speeds. I contacted the call centre on 14 April and was assured an iBurst technician would come out to sort out the problem.

They arrived today 26 May after numerous phone calls. How's that for customer service!

The guy they send reckons I need to put up an external aerial at extra cost to me. He does all sorts of tests outside and his laptop keeps disconnecting while he's doing the tests which proves that the external aerial isn't going to help anything.

What gets me is that I must now fork out more money in order for iBurst's product to work simply because iBurst has been selling the product, there are more users all using the same tower but iBurst do nothing to improve the tower with all the extra users.

In the meantime, I've signed a two year contract with these thieves so you have no option but to cough up and pay for a product that doesn't work. And if you get disconnected after an incomplete download because of iBurst, you have to start all over again but your account doesn't get credited with the broadband that you've wasted because of them.

IBURST SUCKS AND NEED TO KNOW WHAT CUSTOMER SERVICE IS ALL ABOUT. UNTIL THEN, THEY ARE NOTHING BUT THIEVES.:mad:
 
Welcome to the woes of iBurp. Got rid of their useless product as soon as I could.

When you do manage to cancel your contract in 2 years time, just keep am eye on your bank account, they like to carry on debiting clients accounts.
 
All I can say is that I'm amazed you got a technician to come to your place you were the lucky one, Those external antennas they are talking about is expensive and you will be amazed that it won't do you any good i have one of those antennas and it used to work very well but also since end last year and this year iburst has been going down the toilet at a very fast pace and they loosing there partners ceo's and employees left right and center so you can put up a the biggest satellite dish you could possible get in South Africa at this time and you will still experience the crappiest service ever and if you are lucky enough to browse the internet for 1 day without interruption then you can just say thank you for that day because the next day is bound to provide more challenges.

To top this all up the last time they helped me after I posted couple of post on this forum they willingly gave there emial addys to me in case I ever need quick help again and hey what do you know zero response from them when I needed help.

But lets be honest with each other what can you really do if you were iburst you can't hep your customers company down the toilet already so only thing you can do is call client back to inform them that you can't be helped, but they can't do that because that would be suicide, so instead ignoring you is the best option. Except for the last few weeks were they can just blame the seacom cable that broke so all of a sudden iburst is using the seacom cable for all it's traffic and I can promise you if the cable broke in holland they wills till use that as an excuse.

being in the it industry it's amazing to see how easy they can hide behind the cable for all there problems or most, telkom, mweb you name it they all been managing fine with minimal interruptions, but iburst oh my goodness they can't even start up there network.
 
IBurst Worst Company Ever

Twinkler,
Cut your losses while you can! Wrap your modem in plastic. Get a decent service provider and forget about iBurst.

LASTLY AND THIS IS VERY IMPORTANT. CLOSE YOUR BANK ACCOUNT!

There is no doubt in my mind that Iburst is purposefully defrauding clients by deducting money at random. I have heard just one too many customers complain about iBurst deducting money out of the blue.

I have cancelled iBurst in August last year in frustration over their poor service delivery. Since then my bank account was already debited twice, even though I don’t even have a modem connected to my PC.

I have sent over FOURTEEN emails during the last two months pleading with them to return the money that was in effect stolen. They don’t even reply.

Take my advice and stay away from this company while they are going under.

It also won’t help to keep your eye on your bank account. You will only know what they have stolen and you will never get it back. Close your bank account or something.

They are without doubt the worst company I ever had the misfortune of dealing with and my biggest fear is that when they finally do go under, their useless staff will end up working for other companies! Heaven helps us, if they do get absorbed by the other ISP’s.
 
The best part of all is that the technicians rocked up with their fancy aerial but didn't bring the cables with them so what was the point of them coming out!! And while they were testing they kept getting disconnected.

I complained to a guy called Fungai and his response was the best of all. He said I had a 7 day cooling off period and should have cancelled the contract then because the area I stay in only has 'good' coverage. I explained to him that 9 months ago, iBurst worked, now it doesn't so no amount of cooling off is going to make a difference and all I want is iBurst the way it has been before the drama started 3 months ago. It blew right over his head and he had absolutely no comprehension whatsoever that I am being forced to pay for something I am not getting - even when telling him that his technicians kept being disconnected while they were testing for a better signal.

Every excuse under the sun was used and even though Dial A Nerd did the installation, as recommended by iBurst, it made absolutely no difference to him that Dial A Nerd never did a test. This guy is like a robot with all the empty excuses.

I kicked Neotel into touch (an even big bunch of jokers), and have been waiting for two years for a Telkom line. SA and SA corporate business is scary and disgusting.
 
CyberWarrior said:
Twinkler,
Cut your losses while you can! Wrap your modem in plastic. Get a decent service provider and forget about iBurst.

LASTLY AND THIS IS VERY IMPORTANT. CLOSE YOUR BANK ACCOUNT!

There is no doubt in my mind that Iburst is purposefully defrauding clients by deducting money at random. I have heard just one too many customers complain about iBurst deducting money out of the blue.

I have cancelled iBurst in August last year in frustration over their poor service delivery. Since then my bank account was already debited twice, even though I don’t even have a modem connected to my PC.

I have sent over FOURTEEN emails during the last two months pleading with them to return the money that was in effect stolen. They don’t even reply.

Take my advice and stay away from this company while they are going under.

It also won’t help to keep your eye on your bank account. You will only know what they have stolen and you will never get it back. Close your bank account or something.

They are without doubt the worst company I ever had the misfortune of dealing with and my biggest fear is that when they finally do go under, their useless staff will end up working for other companies! Heaven helps us, if they do get absorbed by the other ISP’s.
Click to expand...

Sound Advice Cut your loses and get out and proberly a good idea to change your bank account too. My contract expires 31 of May 2010 so what i have been doing is since the begining of this month is phoning them 3 times a week and confirming that my account is indeed canceled and that they wont debit me, I must have around 10 Ref No now from iburst and it will proberly be all in vein as i ca bet a million bucks that they will debit me next month :( Guess the new fight begins.

Oh yea btw best thing you can do is reverse the debit orders when they go off if you dont you will never get your money back
 
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Neotel is worse. Vodacom 3G sucks (and expensive). Telkom 3G was very expensive and extremely unstable (anything that takes more than 10mins to do will fail). Telkom isnt interested in putting up a phone line. Sounds like you're pretty skrewed any way you look at it.

Fur said:
Oh yea btw best thing you can do is reverse the debit orders when they go off if you dont you will never get your money back
Click to expand...

I'd actually suggest you put it on a credit card if you have one. Credit card fraud is less forgivable by the banks and it's easier to get your money back.
 
r00igev@@r said:
If you have an issue and have logged a ticket then please PM me the reference and I'll have it escalated to advanced support.
Click to expand...

Whats the difference between support & advanced support?

Is support asked to contact you or visit you & will hopefully try to sort it out by series of restarts etc etc. If they can't come right the 4 weeks after the call, advanced support is sent out?

I'm curious?"
 
D3x said:
Whats the difference between support & advanced support?
Click to expand...

Phoning cellC's "basic support" just give you infomation really, if you REALLY need specialized help (legal issues) then you go to the legal department, not the basic support. Looks like iBurst has the same type of thing.

Legal dept - advanced support
CellC call line - Basic support.
 
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