iburst bad again

J

jamieb

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Has anyone else been experiencing a deterriorated service today??

Reply from 66.249.85.99: bytes=32 time=1807ms TTL=233
Reply from 66.249.85.99: bytes=32 time=1119ms TTL=233
Reply from 66.249.85.99: bytes=32 time=744ms TTL=233
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Reply from 66.249.85.99: bytes=32 time=1604ms TTL=233
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Reply from 66.249.85.99: bytes=32 time=779ms TTL=233
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Reply from 66.249.85.99: bytes=32 time=2319ms TTL=233
Reply from 66.249.85.99: bytes=32 time=664ms TTL=233
Reply from 66.249.85.99: bytes=32 time=683ms TTL=233
Reply from 66.249.85.99: bytes=32 time=2362ms TTL=233
Reply from 66.249.85.99: bytes=32 time=4179ms TTL=233
Reply from 66.249.85.99: bytes=32 time=1447ms TTL=233
Reply from 66.249.85.99: bytes=32 time=784ms TTL=233
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I just have really cruddy speeds. and im uncapped. GOOOOOOOOOOOOOOOOO WBS!!!

Ping statistics for 196.4.160.2:
Packets: Sent = 9444, Received = 9370, Lost = 74 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 4165ms, Average = 292ms
 
Our company is dropping iBurst in the next month. We rely on it for our work, and we are unable to update a simple website at a customer. For them to fix this is not enough - they cannot even give us basic service. The number of problems over the past month are just too much, and it is likely to worsen when they get new users - their bandwidth management system is NOT working. It will NOT work any better when the number of users increase, most likely even worse. We are not able to get customer support on the telephone within 5 minutes. Nobody is able to give us any answers or reassurances. Even their website is a load of hogwash. It is not even just technical problems with the roll-out. They are not interested in provind good customer service. They cannot provide a reliable service. Nobody contacted us and said there are going to be problems and they apologized. I see no way things will improve because of this.

Maybe they should actually try to read the book on telecoms, and try to understand what five nines means in terms of reliability (99.999% uptime) - their uptime is most likely smaller than 90%. I think the law should change, and force telecoms provides to provide a SET LEVEL OF SERVICE.

I has I hopes for them, but now we are switching to my arch-enemy Telscum, because, unfortunatly, they do provde the best service, the best package offering and apart from the 1) Cap, 2) The Price and 3) Installation time there are not many other complaints. The thing is, even if iBurst is cheaper, we can just as well go without it if it is not working.
 
i put their service closer to 70% uptime, and 30% down time or below 14.4k modem speed
 
btw, that looks like a Sentech IP range, wireless pinging a wireless would sure as hell have a lot of packet loss and lag :D
 
nope noone... its google.

NetRange: 66.249.64.0 - 66.249.95.255
CIDR: 66.249.64.0/19
NetName: GOOGLE
 
oh yah, now that i know its google.... jamieb, international is cruddy today. wbs have broken something.... again:)
 
ok now i cant even get onto hotmail, and helpdesk recons its mah MTU.... yar... right

C:\Documents and Settings\Pan>ping hotmail.com

Pinging hotmail.com [64.4.32.7] with 32 bytes of data:

Request timed out.
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Ping statistics for 64.4.32.7:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 
as for the pings... those sites listed above work for me everytime
 
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