I am holding my breath that iBurst Billing (teething) problems will be sorted out soon. After last month's double deduction, which they refunded, they slipped up again this month. My debit order, scheduled to go off on the first of a month, still wasn't deducted by yesterday. I have already queried this with the Accounts Department, with no response, as usual. So I received my new Statement / Invoice which reflected that two months' subs are due for end of May. Hopefully if they get their submission of debit orders right, the teething problems will be over!
Another issue that I still don't have an answer to, is the correct dates for iBurst debit orders. I queried same with HelpDesk and I got 3 different responses. Mr Jannie van Zyl mentioned on this forum that they do debit order submissions on a daily basis, hence the mix up with the debit orders for the 7th and the 16th. However, in my wildest imagination, I cannot see that a Company could have a debit order date for every single day of the month. If this was true, why has my debit order not been submitted yet?
