iBurst busts.

[TheRoDent]

This is from a local news source, ie, our own forums.

Today, iBurst summarily suspended the accounts of an unknown number of users that had exceeded their 3GB cap by more than 3Gb, even though the advertised service is a 64Kbps throttled connection after reaching your 3Gb cap. Seems iBurst have been unable to get their bandwidth management system configured properly and instead of fixing the problem, they're simply disconnecting some users. A few users that got suspended reportedly only downloaded as much as 7Gb!

http://www.mybroadband.co.za/vb/showthread.php?t=19685

The following email was sent to the suspended users by the WBS Helpdesk.

Dear XXXX,

Your iBurst account has been suspended due to your inordinate consumption of bandwidth. Please contact our call centre (0861 927 4357) for information on how to reactivate your account during normal office hours (Monday to Friday from 8.30 a.m. to 5.30 p.m.)

Please check your bandwidth monitor (http://helpdesk.wbs.co.za) to see details of your usage to date.


Regards,

WBS Helpdesk

Once again, South African broadband users get the short end of the stick.

 

[Spamtheman]

That's pretty damm sad, seriously that's pretty far from meeting their own policies.

Ironically by not capping the service during the beta period they probably raised the normal usage of users who have been capped.