iBurst Core System Upgrade 6-8 June

[ambo]

I (and I'm sure other resellers as well) have received notification that iBurst will be doing a major upgrade of their OSS tonight and they have set aside the weekend for the stabilization of the system.

The OSS can be seen as the glue between their backend systems and the network and the upgrade may affect things like logins and updating of usage information.

I have a sincere hope that this will upgrade will resolve some of the concerns that have been raised over the last few months regarding the gradually overloading of iBurst's core infrastructure. So lets bite the bullet and hopefully we come out at the end with a better network.

 

[The_Unbeliever]

For iBurst's part I hope that the upgrade goes smoothly, and that the snags be ironed out before the new week.

But thanks for the heads up, if we're unable to use iBurst during next week, then we'll know what to blame

 

[Nerfherder]

If I have one second of downtime i'm going to throw my toys !

LOL... I hope this sorts everything out BUT Telkom just phoned, they are about to install my line... hopefully another week or so and the ADSL will be up.... goodbye iSuck

 

[RVFmal]

I (and I'm sure other resellers as well) have received notification that iBurst will be doing a major upgrade of their OSS tonight and they have set aside the weekend for the stabilization of the system.

The OSS can be seen as the glue between their backend systems and the network and the upgrade may affect things like logins and updating of usage information.

I have a sincere hope that this will upgrade will resolve some of the concerns that have been raised over the last few months regarding the gradually overloading of iBurst's core infrastructure. So lets bite the bullet and hopefully we come out at the end with a better network.

So they tell the resellers, but leave their clients in the dark. WTF is wrong with this f@#king idiotic company? There are going to be a large number of irate customers this weekend as I can almost guarantee, that no-one will be able to access their service (but then what is new in that).

What this sorry excuse for a company needs is a replacement of all key management and staff as they are all incompetent in running their departments. That coupled with a more stable network will be a good start.

I foresee major problems this weekend and next week. Hopefully all iBurst subscribers have a back-up plan for connectivity otherwise it is going to be a very frustrating few days.

 

[who.is.michael]

Well anything is better than the current DNS / peering issues in Cape Town, as most sites take up to a minute to resolve....

 

[who.is.michael]

I (and I'm sure other resellers as well) have received notification that iBurst will be doing a major upgrade of their OSS tonight and they have set aside the weekend for the stabilization of the system.

The OSS can be seen as the glue between their backend systems and the network and the upgrade may affect things like logins and updating of usage information.

I have a sincere hope that this will upgrade will resolve some of the concerns that have been raised over the last few months regarding the gradually overloading of iBurst's core infrastructure. So lets bite the bullet and hopefully we come out at the end with a better network.

Can you please provide more technical details or paste the communication from iBurst here?

 

[who.is.michael]

Ok, so we never check the iBurst site, since the info is never delivered timeously or accurately, but seems we need to check the site:

http://www.iburst.co.za/default.aspx?link=support_incident
Date Incident Estimated Resolution Impact Priority Status Resolution
06/06/08 Infrastructure upgrade 07/06/08 All subscribers INFORMATIVE INFORMATIVE

A major upgrade on infrastructure, between Fri 6 June 5:00pm and Sat 7 June 2:00am, will cause subscribers who are using static IPs unable to use static IPs during this period. Furthermore, certain functionality on www.iburst.co.za website, e.g. helpdesk will be unavailable. Intermittent disconnections may occur during this period. We regret the inconvenience.

 

[ambo]

Can you please provide more technical details or paste the communication from iBurst here?

The acronym OSS is the most technical part of the whole message. The rest is just warm and fuzzies with lots pink fluff that I won't subject you to

edit:
maybe I should call it orange fluff....

 

[riverdusty]

I wonder if they'll get around to fixing their smtp servers rDNS.

 

[who.is.michael]

Wonder if they will ever fix their site... Have you seen how many design issues it has?

 

[noswal]

**bump**

for those who read the forum in the evening and wonder about their connection

 

[who.is.michael]

Just got booted from the server, couldn't re-initiate connection for two minutes....

EDIT: And again...

 

[ekkesa]

Seems the issues have started...

Lost connection/IP twice in the last 30min... Then struggling to reconnect.

Oh well, over to the old faithfull 3G card for the weekend.

 

[Leno]

also lost connection for 30 mins, busy downloading at 110KB/sec but it probably will only last till the other users log on again and the tower is full again

 

[Leno]

yep.. down to between 8 and 50KB. Its ftp and it looks very shaped!! (maybe thats what was being updated )

 

[who.is.michael]

yep.. down to between 8 and 50KB. Its ftp and it looks very shaped!! (maybe thats what was being updated )

Re-initiate connection to server until you have an IP that behaves, laborious process though!

 

[Gekco]

Great communication again...

Yes - just another example of how to inform your end users...
Simply don't do it...

Wanted to flip my lid earlier this evening when my connection was down.
Thanks for letting us know.

 

[RVFmal]

Anyone ever wonder why it is called iBurst?

Incompotents-Burst.

These morons don't actually have any idea what customer service is.

 

[Ekhaatvensters]

Anyone ever wonder why it is called iBurst?

Incompotents-Burst.

These morons don't actually have any idea what customer service is.

The first place I went was the incident report (for a friends connection) and it's there. Good enough for me, I suppose they could send out emails to everyone but there's no guarentee that all their subscribers use their iBurst email.

What would be better?

 

[RVFmal]

The first place I went was the incident report (for a friends connection) and it's there. Good enough for me, I suppose they could send out emails to everyone but there's no guarentee that all their subscribers use their iBurst email.

What would be better?

That is great if you have a connection to check when iBurst goes down, but what of those people who's only connection is iBurst? They get to sit and wait or call an inept helpdesk that takes an age to answer (thereby also costing the client unnecessary money).

When one signs up for iburst you get given an e-mail address. For a lot of people who do not wish to use this e-mail address, there is provision on the form to put in alternative e-mail addresses (as well as update your details online).

So there is NO excuse for not having the decency to send out a mailshot to advise clients of the impending upgrade (if you can call it that) and the possibility of interrupted services, but then that is too much to ask of a company who cannot think past their bank balance.