iBurst Core System Upgrade 6-8 June

RVFmal said:
That is great if you have a connection to check when iBurst goes down, but what of those people who's only connection is iBurst?

So there is NO excuse for not having the decency to send out a mailshot.
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Well then they probably wouldn't get the mail either, but I suppose they should send out an email for something as serious as this.

It might be a bit of a problem because I wouldn't get any notice besides the SAIX notice boards if my ADSL was scheduled to go down. I had no way of finding out except a tragically long call to Telkom when my exchange was knocked out after a power outage. I almost wanted to check the iBurst report because if it was still my basestation the fault quite likely would have been up there.
 
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RVFmal said:
So there is NO excuse for not having the decency to send out a mailshot to advise clients of the impending upgrade (if you can call it that) and the possibility of interrupted services
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Please point me to an ISP that does a mailshot every time they do an upgrade.....
 
Agreed, this one is a bad as the other (or is it worse), maybe it's time to insist on - what is the word called again, oh oh yes SERVICE!

Heard the word many times before, but still don't know what it is in reality... must be the poor examples.
 
ambo said:
Please point me to an ISP that does a mailshot every time they do an upgrade.....
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Maybe it is time they did. Why is it that because everyone else does not do it that it is acceptable? :confused::confused:

This is the reason why we as consumers keep getting shafted and have to experience unacceptable 'service'.:rolleyes:

Instead of saying, 'it is OK because it is the industry norm', we should be saying that 'we don't care, we want better service' - regardless of what everyone else in the industry is doing..
 
RVFmal said:
Maybe it is time they did. Why is it that because everyone else does not do it that it is acceptable?
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I do agree with you... but I also suspect that we would start seeing more "iBurst is spamming me" threads if they notified us of all their maintenance that may affect connectivity :p
 
ambo said:
I do agree with you... but I also suspect that we would start seeing more "iBurst is spamming me" threads if they notified us of all their maintenance that may affect connectivity :p
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LOL! Then it would a clear indication that Saffers are whingers ;-)

Personally I would prefer to get 'spammed' with pertinent and useful information.
 
I thought this upgrade was over the weekend... my connection last nite grinded to a halt :(
 
My connection is very very slow tonight and I also cant check bandwith usage.

I got a "line speed meter" and it does not give me a "download" reading, only a upload reading of 94.9 Kbits/sec and the websites load very slow
 
My iBust has been not nearly its normal self for at least today. Maybe time to fire up trusty ol' dial-up connection.
 
To me it seems that this "Upgrade" has effectively done more harm than good. Since 8 June, my connection has been painfully slow and I'm being plagued by frequent disconnects and timeouts. Once again, incompetency shows it's face with this company.
 
By the looks of it the heading of this thread should be " iBurst Core System Downgrade 6-8 June" :sick:
 
Any migration of a system is going to have corner cases where people experience problems. May I suggest that you log a call with the call center and then they will know about your problems and can deal with it....
 
ambo said:
Any migration of a system is going to have corner cases where people experience problems. May I suggest that you log a call with the call center and then they will know about your problems and can deal with it....
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iBurst then have permanent corner cases.

Yes, log a call with the help(less)desk and be prepared to wait an inexplicably long time before they attend to your call, if they ever do.

And I speak from experience in both the above along with a large number of my clients and other members of this forum.
 
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