Just to be proactive, it might be wonderfully cheeky, but highly tactically useful, to - once things are set up and a thoroughly moderated forum established, to email (and then follow up by phone) each of the IBurst Management folks and telling them that they have their own Name and login/password - in order to interact and respond to questions in the forum, as and when they choose to.
At that point one reminds them that also, this Forum represents in the area of 'X' % of their total customer base, and they should be aware that this percentage is going to continue to increase, regardless of their input or not - and the offering of a login/password in a modded Forum, is a courtesy to them, to allow them to be aware of issues and/or respond to problems as they see fit..
(The underlying inference being, that its 'officially' telling IBurst 'we represent a chunk of your customers, and we're consciously being nice to you' - which ought to irritate them immensely, if they're in reality, the cold hearted money grabbing Dark Lords of myth
It also demonstrates to them that we are not kiddies, we are courteous, and we potentially can have an impact on their business. (naturally one doesnt rub their nose in this, but the meaning is there, and they'll 'get it'..)
Little birdies tell me that in terms of subscribers, they have around 3000ish - but like to put out that its higher. How many forumites do WE have?
I think we should cheerfully offer registration and l/p to the IBurst Heads, so that they are aware we are a 'voting block' that isn't going away?
Thoughts?