iBurst mail server screwed

S

Shadowfax

Member
Joined
Mar 14, 2005
Messages
21
Reaction score
0
Location
Kempton Park
I've noticed this since Saturday night, but got confirmation from the helldesk this afternoon that 'there is something wrong with the mail'.

Symptoms are like garbled encryption, From, Subject etc are null.

Inline looks like this :

From:
Sent: None
Subject:

»£fX N X¿v¨„$V÷’ÿ™:Îå ¼,ÕfÊ ¬ ©Sz•ó‚¥‰à ªöl6 4^üœÐëÀ¸•ÀžÃ˜/Àǹ ùþéÎ £ò* ö‚#5Ô¬„C‹ìÈß9Xæm*°n[xÙ³„!ŸüVäkh 5èüöS
ŒL'+ä t!´¾Ö §Â„Œå³ƒòƒÏÿ§¨ï¯ ø7
ùž{vø…Þ×¾hrQ!»y, änÍZE…»kɨ™§o”‘rN€E1tEŸ‘YÓcÒÍÙ®MOÒ =Ÿéüì º”Ô$c¸Þ /Ÿ(”ê¸i Ðä]£9?••§ˆº
ó›% &$jNŒ˜$¦Ü 6Ú1ð5Ö
Ižnç•(Ð`³[êM$™Ä
...

Anyone heard anything? Apparently 'most' of the iBurst subscribers are affected. It's very annoying since iBurst is destroying my mail and there is no way to recover it.
 
I'm using thunderbird popping my mails from the iBurst mail Server, haven't had any issues
 
Shadowfax said:
I've noticed this since Saturday night, but got confirmation from the helldesk this afternoon that 'there is something wrong with the mail'.

Anyone heard anything? Apparently 'most' of the iBurst subscribers are affected. It's very annoying since iBurst is destroying my mail and there is no way to recover it.
Click to expand...
Is this problem on POP or SMTP - from your post it *looks* like it's a receive/POP problem but it's better to be sure. (I've recently been forced to using itBust smtp and I'm NOT happy about it!)
 
It's a POP receive. I'm using Outlook as a client, but I'm reasonably convinced that it is nothing to do with the client (appalling as M$ is!). Mail from my other (non-iburst) POP3accounts are unaffected and are retrieved in the same 'Send and Receive' session.

Just had a chat with the orcs again, and they verify that they are aware of a 'problem'. They don't know what it is, but are 'investigating'. They asked that I forward the headers to them, which I have done. It emerged that not every user is affected, but indeed a 'large number'. The problem is intermittent (but Murphy's law dictates that it trashed every single mail of mine of any importance since Saturday).
 
Experienced a similar problem yesterday evening with iBurst. (message empty and headers all screwed up)

Using POP3 on Thunderbird/Ubuntu.
 
Last edited:
Nuts. Thanks for the heads-up. I'm using iBurst's SMTP only, and haven't seen an issue yet (I don't give out my iburst email addy for self-esteem reasons:p)
 
I do not %^&*ing believe this. The exact same problem is back after iBust had some unspecified authentication issues on their mail server this morning.

First no-one could connect to the server, and now - since they 'rectified' it (probably by pulling the power cable out the back) - I am getting corrupt headers again.

Clearly, someone fixed something on my account temporarily and it vanished with the hard reboot. The orc I called tried to explain the way POP works to me and I'm afraid I rather lost my temper with him. His theory is that there is some vaporware 'Microsoft server' out there that doesn't belong to iBust that is corrupting mail. After two minutes of marvelling at the inventiveness of the orc, I gave up and told him to f-off and find another job where his pathetic lies might be more easily believed.

That's it. I'm setting up my own mail server and will go through the drama of changing my contact details one last time. My advice to anyone considering receiving mail through iBust is DON'T, FOR THE LOVE OF GOD.

#$%K.
 
I've been using their webmail for a while, so haven't been downloading via POP. I saw it was trashed earlier, but everything in my inbox has been restored now. Maybe it's time to download it quickly.
 
Yes, it did seem to come right after I threw my toys, but I still lost about 10 POPped mails. I have no idea who they were from, so I can't ask for a re-send.

Am commissioning my new mail server as we speak. Very annoying and wasteful, but there you are.
 
OK : it's just gone down again.

My client reports : "...reported error (0x8004210E) : 'Your mailbox is temporarily unavailable because another e-mail message is being delivered to it or another mail application is accessing it. The server responded: -ERR [IN-USE] Internal login failure. Refer to server log for more information.'"

This is how it started this morning. They'll reboot, and it will start corrupting headers. Guess I'll try and report it to them...
 
What a professional organisation.

Go through the IVR ("Please note that we may record this call to enhance your customer service experience blah blah blah"), select option 2 (Customer Services... Ring Ring (forwarded to a cell-phone).... Voice Mail : "All our agents are busy at the moment, please leave your name and number and we'll call you right back.... BEEP... This mailbox is full and cannot accept any further messages. Goodbye".

Oh well. iBust just lost another customer. Funny that.
 
Have you seen the announcement by the representative? A big up to him for keeping us informed to the best of his knowledge.

Now for the irony. I received an email from iburst on my iburst email stating that their mail server is having issues. What if that email got corrupted? :)
 
It's down again.

I agree that it is nice that Shaun Green admits that there is a fault with the service. He also promised that it would be rectified by midday and then countermanded this with a subsequent 'release' saying early hours of (this) morning.

I don't work for iBust (and am glad I don't) so I cannot say for sure - but a storage issue causing authentication failures? Possible, I suppose, but very unlikely. The techies worked all night to fix / add storage, and the same symptoms have started all over again as at approx 16h00. (The server responded: -ERR [IN-USE] Internal login failure).

So here we go again. It ain't storage, chaps - it's software-related.

I'm swinging mail over to my own server, but these things take time : I still have critical (revenue-related) mail arriving on iBust's server which has every likelihood of being trashed.

$%#K
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X