iBurst on HelloPeter

[kaspaas]

The number of complaints on HelloPeter is an indicator of the service levels at a company.

For iBurst see http://www.hellopeter.com/search_results.php?search=iburst

There are 30 "complaints" per page - some not really related to iBurst (like if Vodacom does not get their act together, I'll move to iBurst )

Number of "complaints" per month

August: 56
September: 66
October: 88
November: 46 to date projected to 106 for 30 days.

Does not look like a company resolving customer problems. Many of these are related to billing and debit order problems - issues that should have been resolved by iBoss.

 

[Rustum]

Oops, seems like iBurst is struggling to eat that elephant.

Aah, I have such fond memories of July 2009.

Do you remember this? I was of course skeptical that the elephant could be eaten...

The number of really bad issues (such as being wrongly handed over for bad debt) is most probably an indication that the new boss is true to his word: He will sort out billing.

The number of complaints here and on HelloPeter the past few days on billing problems indicates high activity in the billing department.

http://mybroadband.co.za/vb/showpost.php?p=2967203&postcount=27

 

[kaspaas]

Just an update - November actual entered

Number of "complaints" per month

August: 56
September: 66
October: 88
November: 100

Seems as if things are going not going for the better.

 

[Rustum]

Eish, some of the things reported in those complaints at Hellopeter. I feel sorry for those customers. But this one made me laugh:

"I complained last week that I had not received my free gift (a R1500 mastercard voucher) when I renewed my contract. Due to the complaint on Hello Peter Iburst organised that I recieved my voucher within the week. On Saturday I went and did some shopping at a local store (to the value of R600) and when I tried to use the voucher the transaction was declined. IS THE CARD BLANK? I have tried to contact Iburst but noone is returning my email."

http://www.hellopeter.com/iburst-complaint-[348253]

 

[G.A.J]

I burst has the worst customer service. The iburst service has been down for more the a week in my area and they don't care to answer calls or reply to emails.

 

[ginggs]

I burst has the worst customer service. The iburst service has been down for more the a week in my area and they don't care to answer calls or reply to emails.

I was wondering whether your closest base station had been decommissioned due to the LTE-A roll-out, but I just received this by email:

This advisory brings important news about our existing iBurst Wireless network and the continued roll-out of the new LTE-A network. It is important that you read on to understand the impact of certain changes and how this may affect you.

Effective 24^th February 2017 we will begin the first phase of the iBurst network decommissioning. Whilst we will make every reasonable effort to limit disruption, there may be instances where service is disrupted either temporarily or permanently.

This advisory therefore serves to provide you with 30-days’ notice of possible service disruption.

For the majority of our customers this will have little or no impact and services will continue to be rendered by iBurst and billed in accordance with our agreement with you. We have created an online site status tool inside our Customer Zone. Log in to the Customer Zone on our website to make use of this tool. You will be able to see if the base station nearest your use location (which may differ from that held on our information systems) is affected and the closest alternative base stations nearby. Note your modem will automatically seek the nearest alternative base station, where one is available, and you need take no further action.

If you are affected (meaning that your service is unusable or non-existent) you may request cancellation of your iBurst contract which will be dealt with quickly and efficiently based on the published date that the base station in question went offline. We will also endeavour to migrate you to LTE-A in these circumstances where coverage is available.