iburst server rejecting email to helpdesk?

[Chicken Boo]

About a week ago I sent an email query to their helpdesk.
Two days later I get a (useless) response.
I sent another mail trying to get clarity - sending of this email failed. Sent to same address as first. Wtf?

Error as follows:

Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain iburstgroup.co.za by dionysus.jhb.wbs.co.za. [41.213.80.60].

The error that the other server returned was:
550-Verification failed for <*******@gmail.com>
550-Unrouteable address
550-Invalid sender domain: gmail.com
550-.
550-[EximConfig-2.5-iburst.co.za-Sender-Verify-DNS]
550-.
550-Contact: [email protected]
550-.
550-Sorry, your message has been rejected because
550-your sender address and/or domain name is
550-invalid or does not exist.
550-.
550-Please ensure that the sender and/or reply
550-to address that you use when sending E-mail
550-is a valid address that belongs to you with a
550-domain name that exists and can be successfully
550-looked up in the public Internet DNS.
550-.
550-Please also ensure that atleast one valid MX
550-(Mail eXchanger) record is defined for this
550-domain name that points to the fully qualified
550-name(s) of its associated mail server(s) (E.g:
550-mail.yourdomain.tld)
550-.
550-Please contact your IT department or Internet
550-Service Provider (ISP) for assistance.
550-.
550-If your message has been incorrectly blocked,
550-please let us know at the above contact address.
550 .

And maybe mybb can do better than the iburst support agent at answering my question:
I have a desktop iBurst modem from when I used to have an account. I
stopped using the service because there were always connection
problems. A family member has offered to let me use their account to
test if anything has improved in the last 2 years, as they say their
service is good. Is it possible to setup the modem to use that account
or is it locked to the original?

(Their response... ask me for my account details :facepalm: )

 

[|3ash3r]

About a week ago I sent an email query to their helpdesk.
Two days later I get a (useless) response.
I sent another mail trying to get clarity - sending of this email failed. Sent to same address as first. Wtf?

Error as follows:


And maybe mybb can do better than the iburst support agent at answering my question:
I have a desktop iBurst modem from when I used to have an account. I
stopped using the service because there were always connection
problems. A family member has offered to let me use their account to
test if anything has improved in the last 2 years, as they say their
service is good. Is it possible to setup the modem to use that account
or is it locked to the original?

(Their response... ask me for my account details :facepalm: )

AFAIK, as soon as you use an iBurst modem on an account to connect to the internet, that modem gets "locked" to that account. Usually, they will need your account details to unlock the modem so that you may connect to another account. Not sure what happens in the case of you terminating your service (the modem may still be locked to the original account) but I think they will still need your original account details (whether terminated or not) to unlock the modem. Either your account details or the UTID of the modem are needed.

Note: They are able to track your connections by simply looking at your UTID, so they should be able to unlock the modem given the UTID but I'm not sure.

 

[biena]

About a week ago I sent an email query to their helpdesk.
Two days later I get a (useless) response.
I sent another mail trying to get clarity - sending of this email failed. Sent to same address as first. Wtf?

Error as follows:


And maybe mybb can do better than the iburst support agent at answering my question:
I have a desktop iBurst modem from when I used to have an account. I
stopped using the service because there were always connection
problems. A family member has offered to let me use their account to
test if anything has improved in the last 2 years, as they say their
service is good. Is it possible to setup the modem to use that account
or is it locked to the original?

(Their response... ask me for my account details :facepalm: )

It is possible, you need to fill in a form and your modem can get linked to their account.
Fill in this form, and email/fax it to them.
View attachment Subscriber transfer ownership0211.pdf

What you are doing is transferring ownership of the modem to the family member, then you will be able to use his credentials to make a connection. You can link up to 4 modems to an account.

As to them asking for the account details, some of the prepaid modems can only be used as prepaid and not on contract.

 

[Chicken Boo]

mybb > iburst customer service