iBurst Service Request Response Times

[rainbow]

Clarification is requesteed on what constitutes a response to a service request; and
What are iBusrt Response times?

 

[iBurst]

Hi all.

Service requests via the helpdesk mail are running on a slight backlog due to additional issues experienced due iBoss. Normal ops are 48 hours.

Should you feel like pulling your hair out please escalate before there is bloodshed....

 

[rainbow]

Okay - how should an iBurst service request be escalated?

 

[iBurst]

You drop me a mail so that I can communicate with their management or executive to action further.

 

[rainbow]

Okay Shaun. I was hoping iBurst had an escalation process versus relying on a person. Trust there wont be an 'Out of Office' email response when you are on vacation!