iBurst spam filter issues

My enquiry to HelpDesk about rejected e-mails turned out exactly how I expected - NO RESPONSE!!

This morning one of my friends sent me this error report which she received after trying to send me an e-mail to my iBurst e-mail address.

She also queried this with HelpDesk, as they mentioned in the error report - they did not even bother to reply. So I am losing out on e-mails because senders don't want to re-send stuff just because iBurst has this
strict SPAM filters implemented. Why don't they just release all my e-mails - let ME decide which is SPAM!

.......................................................................................................................................................................................................................

Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-Rejected message body text: Possible scam or chain letter:
550-Asks you to forward/send message on to everyone/friends/colleagues/contacts
550-.
550-[EximConfig-2.5-iburst.co.za-Body-Reject]
550-.
550-.Verify: [email protected]
550-Contact: [email protected]
550-.
550-Sorry, your message has been rejected because
550-its body text/content is prohibited for the
550-above reason.
550-.
550-We apologise if you have sent a legitimate
550-message and it has been blocked. If this is
550-the case, please re-send adding verified-84872-
550-to the beginning of the E-mail address of each
550-recipient. If you do this, your message will
550-get through these restrictions.
550-.
550-If your message has been incorrectly blocked,
550-please let us know at the above contact address.
550 . (state 18).
 
How do I make this a sticky? I think a warning needs to go out to all people who use iburst for email. We have lost far too many important messages and even now we have clients who are failing to get through with this. I tried repeatedly to get an important message today through to work and there is no legitimate reason for it to be rejected.

I am compiling an article about the issue. Hopefully I will get it published - not just online.

People do NOT use iburst for email. Your business cannot afford it.
 
Vis1/0N said:
How do I make this a sticky? I think a warning needs to go out to all people who use iburst for email. We have lost far too many important messages and even now we have clients who are failing to get through with this. I tried repeatedly to get an important message today through to work and there is no legitimate reason for it to be rejected.

I am compiling an article about the issue. Hopefully I will get it published - not just online.

People do NOT use iburst for email. Your business cannot afford it.
Click to expand...

Apologies for your experience. Please log a call with the help desk and based on provided examples the VAS guys will assist by tuning the spam filters.
 
I have experienced this issue mainly with @telkomsa.net email addresses, which get labelled as spam for some reason.
 
Been there done that. I won't say email with iburst is unusable, just that it is unreliable, and applying technology blindly. Will post you the link when I am done.
 
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