Iburst stealing my money..

C

ctrl+z

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Can someone please tell my what to do....

I've been with iburst for almoust 5 months... Took out the 1GB option and got the desktop modem. (12am to 8am speacial) After about 2 months i notice that they are charging my about +-R35 to much. After calling them about this, they told my that i took 2 modems. Desktop and USB modem... and that they are going to fix it, and they gona credit me.. GREAT!!!

Not so great... checking my statement again... same thing... phone them again.... same story.... nothing happens... Oja, they gona come back to me... almoust 3 weeks now.... :mad::mad::mad:

Quick to sign you up.. Slow to sort you out....

If they dont gona credit me.. can i atleast get the USB modem... Afterall, I am paying for it.....
 
And here we go again.....

Iburst sells a great product but their customer service and billing departments are a nightmare for many of their users. I haven't had a problem yet (touch wood), but reading through this forum, I can with confidence say that you are not the first and most definitely will not be the last.
 
Funny how one department can put the company in a bad light..... Wonder how many customers they lost because of this.....
 
ctrl+z said:
Can someone please tell my what to do....

I've been with iburst for almoust 5 months... Took out the 1GB option and got the desktop modem. (12am to 8am speacial) After about 2 months i notice that they are charging my about +-R35 to much. After calling them about this, they told my that i took 2 modems. Desktop and USB modem... and that they are going to fix it, and they gona credit me.. GREAT!!!

Not so great... checking my statement again... same thing... phone them again.... same story.... nothing happens... Oja, they gona come back to me... almoust 3 weeks now.... :mad::mad::mad:

Quick to sign you up.. Slow to sort you out....

If they dont gona credit me.. can i atleast get the USB modem... Afterall, I am paying for it.....
Click to expand...

Hi,

Can you please send me your iBurst account number or Username and i'll investigate for you.
 
Originally Posted by ctrl+z
Can someone please tell my what to do....

I've been with iburst for almoust 5 months... Took out the 1GB option and got the desktop modem. (12am to 8am speacial) After about 2 months i notice that they are charging my about +-R35 to much. After calling them about this, they told my that i took 2 modems. Desktop and USB modem... and that they are going to fix it, and they gona credit me.. GREAT!!!

Not so great... checking my statement again... same thing... phone them again.... same story.... nothing happens... Oja, they gona come back to me... almoust 3 weeks now....

Quick to sign you up.. Slow to sort you out....

If they dont gona credit me.. can i atleast get the USB modem... Afterall, I am paying for it.....
Click to expand...

[email protected]
 
I'm still waiting iburst... Thanks for the call that I got... But is that all you are going to tell me? "Well look into it and come back to you?"

Almost a week now and nothing... How long do I have to wait?? Are you gonna sort me out?? Or should I rather ask, DO YOU WANT TO SORT ME OUT?
 
ctrl+z said:
I'm still waiting iburst... Thanks for the call that I got... But is that all you are going to tell me? "Well look into it and come back to you?"

Almost a week now and nothing... How long do I have to wait?? Are you gonna sort me out?? Or should I rather ask, DO YOU WANT TO SORT ME OUT?
Click to expand...

Your query was escalated to our accounts and billing department, i haven't received feedback.
I'll follow up and give you feedback before the end of today.
 
This company is absolutely the worst, I have never seen anything like this. Been trying to get my address details on my invoices updated for a couple of years now, last month again, after numerous emails I was promised that my September invoice would reflect my correct address. Checked it now on their website and again not updated. I really do not know what todo anymore except cancel my Iburst.

And to top it all this month Iburst debit order went off my account twice, over R2000. Got an sms that some manual error and it will be refunded today. What can we do about this, nothing, absolutely nothing. I honestly give up.
 
Probably wouldn't advise you cancel either. Heard plenty of complaints of accounts being debited after someone cancelled.

Then you sit with the monthly debit and no service.
 
How many ppl are working in the account department? Why is it so difficult to get service? The internet that they give is really good, but man... The after sales..

5Hours later.. Nothing..
 
Iburst... (I) (B)et (U) (R) (S)till (T)rying to sort my out. :wtf:

Thanks for NOT getting back to me... Probably have to many ppl to get back to... Can some one please tell me what to do next? I have no Idea what to do... Maby the kampvegter (die burger) will help...
 
ctrl + z,

Don't you have any other alternative to iBurst? Moving over to DSL was the best thing I have done. No more orange / yellow light coming from my modem. No more inconsistent speeds.

The stress free life of internet connectivity is awesome. ;)
 
The thing is, I live in complex and I'm renting.. Can't put in any lines...
But I think iBurst fixed it... Let's hope. Looking at my invoice for the end of this month, the amount looks right! Let's hope...
 
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