iBurst Support "Degraded"

[SarelvdWalt]

As far as I was concerned a few weeks ago, the iBurst service was good... but now I think it's nearing what we're used to with Telkom. Here's the reason for me changing my opinion:
Thursday and Friday I had bad speeds... speeds that constiture being capped. But I have 1Gig left. So I gave them a call & they told me that they're installing a new 15Meg pipe and it'll be sorted out Friday afternoon. So i waited, and waited. Saturday I emailed them and did not get a response... Sunday again. Granted that they probably don't work over weekends, I gave them the benefit of the doubt. But Monday 11o'clock I STILL did not have a response. So I called them again... I couldn't get anything helpfull from the helpdesk assistant. Only: "Email Shaun Green". Now personally that is crap to start with... the CLIENT having to email the Operations Manager. But I did. And 17:00 I STILL did not have any response from them. Upon calling again another helpdesk person told me he's not in the office and I should forward it to him & he'll get it sorted. 21:00 I STILL did not even have a email or call back saying: "we're working on it".

I am running a business off this line and this is CRAP. Can somebody from iBurst PLEASE call me or email me & help me regarding this? My Reference number is: 447-3564.

I'm getting 50% maximun signal strength where I usually had 98%. And my speed never gets above 5Kbps.... that's CAPPED and I've still got 1Gig left. HELP!!!!!! I'm starting to have images of Telkom in my mind... and it's killing me!

Sarel

 

[SarelvdWalt]

Btw... does anybody else feel that they're currently paying for bandwidth, but are "already capped" due to speeds?

 

[Raithlin]

I was in that position - hell, my connection averaged 2.1KB/s for over a week. But since last night things have certainly looked up. I maxed out at over 1Mbps last night, for the first time ever in this spot.

 

[LandyMan]

I maxed out at over 1Mbps last night, for the first time ever in this spot.

And this morning during business hours, or are you not able to verify those speeds from where you are?

 

[Raithlin]

Unfortunately not able at the moment, but I will go home at lunch time and run a test.

 

[guest2013-1]

i get around 30kb/s off local download (multithreaded) off a *** signal (1 - 3 lights) during business hours.

Its okay, plus im capped

 

[Migo]

Things have definitely improved for me, finally I am "bursting" again..Local speed test are between 128 to 450 kbps. International 70 - 100 kbps..I am getting 70 kbps download as well. I spoke to the helpdesk this morning and they said that the technical people told them that it has been fixed..I am not sure what was fixed, but whatever it was, it has improved my performance dramatically. It always felt like I was capped at 4 kbps..I have tested now with a UT-C & UT-D device (with and without my router)..

 

[Raithlin]

Speed test - 12:20 PM

Your line speed is approximately 63.2 Kbps or 7.7 kBytes/sec
( Where kb = kilobits and kB = kiloBytes )

That's a bit unfair, I think. I can see the speeds on DUMeter, and I was averaging 40KB/s. I agree that it is slightly slower, but still way faster than before.

<edit>
Oh, don't I look the fool now. I got home and realised that the nagging thought in the back of my head was indeed true. I was monitoring all connections, effectively doubling the speeds.

My apologies. Halve everything you see above from me, except the Telkom speedtest. Oh, and I'm currently struggling to complete antivirus updates, making dial-up look fast.
</edit>