OoMk0o5i3
Well-Known Member
FYI - http://www.iburst.co.za/default.aspx?link=new_latest_news&blogs=111
I found this whilst mindin' me own business.
I found this whilst mindin' me own business.
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iBurst support upgrade ?
- Thread starter OoMk0o5i3
- Start date
Turiko
Banned
Was covered elsewhere on the forum. It was a thinly veiled attempt to cut out the people who made a buck on supporting this rotten product
The_Unbeliever
Honorary Master
Well, Dial-a-Nerd will rue the day they signed the agreement...
I don't want to support iburps anymore as we've had too many hassles with the 4 connections on our client's site...
I don't want to support iburps anymore as we've had too many hassles with the 4 connections on our client's site...
rofl... so in other words i*** can't support their own client base so they forcing their clients to phone dial a nerd and pay for a service that is a piece of ****?
oh I'm gonna pay R200 to hear from dial a nerd that I need to change my MTU! great ****
oh I'm gonna pay R200 to hear from dial a nerd that I need to change my MTU! great ****
who.is.michael
Expert Member
Well they had to do something, as the call center staff can't even spell MTU...
Why are iBurst staff so bad. I called MWEB then iBurst to help me resolve the problem I had getting
iBurst working on a (Leopard) Mac, did not get anywhere, at the end I resolved it myself by
installing their Intel Mac iBurst Terminal. One final call to iBurps Cape Town solved
the problem finally but it was also an ordeal - going from pillar to post. I later
did a search on MyBB and realised that you need to set the MTU to a different
value for Macs than Windows PCs, no-one in iBurps told me that either.
How can a company just have such lousy support? What gives? Don't they train
their staff?
iBurst working on a (Leopard) Mac, did not get anywhere, at the end I resolved it myself by
installing their Intel Mac iBurst Terminal. One final call to iBurps Cape Town solved
the problem finally but it was also an ordeal - going from pillar to post. I later
did a search on MyBB and realised that you need to set the MTU to a different
value for Macs than Windows PCs, no-one in iBurps told me that either.
How can a company just have such lousy support? What gives? Don't they train
their staff?
For the past few years no training or qualifications are required to have the title of engineer here in SA, we just churn them out by the dozen.
For the past few years no training or qualifications are required to have the title of engineer here in SA, we just churn them out by the dozen.
Hehe, I get you. However are the other providers as bad as this too?
I remember in the late 90's NetActive technical support was pretty
clued up....
You are talking about last century,
things have changed quite a bit since then, but I'm pretty sure there are still some good providers left, not so sure how long it will remain that way here though.All in all it sure looks like iburps got the "leftovers".
rofl... YOU want to know the REAL reason why SA is going down the toilet? It stems from the idoits that we call government who thinks brocolli and garlic will cure aids, our comm minister wanting a bigger piece of the pie to land another undersea cable in SA... to our feking BEE structure... well to sum it up... these feking people that has been running our government doesn't give a **** about you the consumer but only to line their pockets with Methril chains and pure golden shirts... maybe you wnat more proof... ok how bout this whole BEE? Empower a bunch of monkies that "KNOW" they get paid big bucks to look good and understand **** in every organisation...