iBurst Support

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mikeza7

Member
Joined
Feb 2, 2011
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12
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Location
Clearwater , Roodepoort
Hey,

So this is going to be a wall of text but I feel that it needs to be said.

I have been using iBurst for the last 42 Months , as before i moved I did not have the option of going DSL because of exchange issues as I know its better for online gaming. I have never had an issue when it comes to technical support however today that all changed.

I use Online-direct as a service provider for my iBurst so it's 3rd party if you want to call it that which apparently is how iBurst views me.

My problem has been annoying me for the past 2 weeks, random disconnects bad international latency etc and eventually last night was the last straw for me.

I was getting random disconnects on my iBurst and my brother who stays about 4KM away from me was getting disconnected pretty much the same second I was, it was annoying and frustrating to say the least especially after a long day at work. All i wanted to do was some online gaming and relax.

So today i phoned iBurst to ask for some technical support or maybe just to report that it seemed to be something on the tower myself and my brother were connected to. However this is where the messing around started I phoned the normal 0860iburst that i have used for the last 3 years and was disconnected 4 times before i got through to someone, after waiting and already getting frustrated i was then told they cannot give me any technical support and i need to phone iBursts 3rd party support channel (because of the ISP i use), I tried to keep cool and explain I needed someone at iburst to help me but the agent did not really care, so by now I'm pretty pissed off cussing and moaning at the poor call agent who has no clue as to why i am so frustrated.

I get given some "Support Channel" number which does not work so i call back, and get told that i need to phone OnlineDirect not the "support channel number". So i phone online direct and get through to the support.

Now this is where it just gets pathetic, basically they cannot help me and they tell me that they can log a call with the "Support Channel" but they take their time to respond and basically i am better off just living with the problem as i will just be told there are no problems.

I have moved house since i refreshed my second 24 month contract and i only have 6 months to go i was waiting for it to finish so i could finally get real internet and not this useless wireless iBurst

I am in the process of downgrading my account to the R49 option and getting dsl installed at my new house.

All i wanted to say was if you don't want to support your users thats fine by me but really just because of the "ISP" I use does not mean i am not a paying customer to iBurst just like anyone else. All i got today was the run around no support my problem still persists and basically i have no way of getting any support for it either.

I don't care who is wrong or right iBurst online-direct .....it doesn't really matter in the end it all boils down to a a frustrated customer discontinuing his service with iBurst and moving to another Internet Provider.

/End {wall of text}
 
mikeza7 said:
Hey,

So this is going to be a wall of text but I feel that it needs to be said.

I have been using iBurst for the last 42 Months , as before i moved I did not have the option of going DSL because of exchange issues as I know its better for online gaming. I have never had an issue when it comes to technical support however today that all changed.

I use Online-direct as a service provider for my iBurst so it's 3rd party if you want to call it that which apparently is how iBurst views me.

My problem has been annoying me for the past 2 weeks, random disconnects bad international latency etc and eventually last night was the last straw for me.

I was getting random disconnects on my iBurst and my brother who stays about 4KM away from me was getting disconnected pretty much the same second I was, it was annoying and frustrating to say the least especially after a long day at work. All i wanted to do was some online gaming and relax.

So today i phoned iBurst to ask for some technical support or maybe just to report that it seemed to be something on the tower myself and my brother were connected to. However this is where the messing around started I phoned the normal 0860iburst that i have used for the last 3 years and was disconnected 4 times before i got through to someone, after waiting and already getting frustrated i was then told they cannot give me any technical support and i need to phone iBursts 3rd party support channel (because of the ISP i use), I tried to keep cool and explain I needed someone at iburst to help me but the agent did not really care, so by now I'm pretty pissed off cussing and moaning at the poor call agent who has no clue as to why i am so frustrated.

I get given some "Support Channel" number which does not work so i call back, and get told that i need to phone OnlineDirect not the "support channel number". So i phone online direct and get through to the support.

Now this is where it just gets pathetic, basically they cannot help me and they tell me that they can log a call with the "Support Channel" but they take their time to respond and basically i am better off just living with the problem as i will just be told there are no problems.

I have moved house since i refreshed my second 24 month contract and i only have 6 months to go i was waiting for it to finish so i could finally get real internet and not this useless wireless iBurst

I am in the process of downgrading my account to the R49 option and getting dsl installed at my new house.

All i wanted to say was if you don't want to support your users thats fine by me but really just because of the "ISP" I use does not mean i am not a paying customer to iBurst just like anyone else. All i got today was the run around no support my problem still persists and basically i have no way of getting any support for it either.

I don't care who is wrong or right iBurst online-direct .....it doesn't really matter in the end it all boils down to a a frustrated customer discontinuing his service with iBurst and moving to another Internet Provider.

/End {wall of text}
Click to expand...

Welcome to the iBurst forums. ISP's are given additional discounts on the understanding that they provide support. In this case the expectation would be for the ISP to go on site and assist you with a signal test if they are unable to assist you remotely. In this case iBurst is not the ISP.

However, here on the forums we don't give a continental about that ^ So PM me your UTID and I'll have a look. What helps a lot is if you include your location in the MyBB profile settings. This helps if there is a regional issue (like a tower outage). E.g. when a tower fails, the remaining towers in the area pick up the connections (which might not be that great as your original connection).
 
Yeah dude, I have to agree. The telephone support is pretty useless, but r00igev@@r has always helped me out.

Even though it seems you don't want to use the iburst anymore, PM r00igev@@r regardless. You can always use the iburst as a backup. :)
 
The iBurst Helpdesk is a myth, created many moons ago by someone with a very twisted and vindictive sense of humour. Accept it as a lie, come into the light, and things will go much better for you. Rooi is da man to contact.
 
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