WendyCelliers
New Member
- Joined
- Feb 4, 2011
- Messages
- 3
- Reaction score
- 0
Iburst must be the worst company with service!!!! Cancelled end of November 2010, faxed the cancellation letter to retentions, heard nothing. December during the month tried to phone Iburst lots of different times. Either phone gets put down in my ear, or it just rings and rings (some times I kept on for 20minutes listening to stupid music) And this was from my CELLPHONE!!!!!! At last I got hold of someone just before the end of December (took long enough) But then again, I spend 3 hours holding, phoning, getting the phone put down in my ear, but I persisted. She said no, there is nothing on the system! I then send her the proof, heard nothing. Then again in January a payment goes down, I cancelled debit order at bank. Tried again phoning, no luck. Gave up, send mail again, no luck. Busy with business, so tried again yesterday when I saw another premium of R1922 or something go down. (january and Februarie fee). I tried from 12h30 till 15h00 to get hold of someone, and managed to speak to Zannee. She said she understood and I must email her. Now, today, I got a generic email again from Iburst (retentions@iburst) to say I must pay the money or else!!!!! Zannee never looked at it! Worst is, she gave me the wrong email address. Send my email to 10 different iburst addresses saying "PLEASE FORWARD TO ZANNEE" Why did I do this? Bacause when the email would not go through, I tried to get hold of her again, took another hour untill I gave up.......I send Iburst all the proof of cancellation (fax letterhead etc etc). WATCH OUT FOR IBURST!!! All good and well when you are with them, but, when you cancel, you loose lots of money and have serious headaches. They are so unprofessional and need to get staff that knows how to answer phones, and be professional! If an Iburst rep sees this email (IF), my username was [email protected]
I mean, now I must communicate through forums to hope and pray to get a response from someone that has manners (manners in the sence of answering a phone, not to put the phone down when trying to phone) I allready complaint on Hellopeter.com, also to Iburst headoffice (found emails on internet, send a few to different people, 80% of the emails was non-existent allready so was returned as undelivered) Only way now will be to pay my laywer R1000 to handle this, but he guarantees the case will be sorted since I did not have a contract, and also have proof of the 30days notice (which I did not have to do to start with). But, why go through all of this?
