I have a Billion 7402GX router which I purchased from iBurst to use in conjunction with my iBurst USB modem. For many months I have been trying to solve a problem which seems impossible to resolve. I initially contacted Nology who are the suppliers of Billion hardware in South Africa thinking that I would get better customer service than from iBurst. Nology were very helpful but could not resolve my query, so I resorted to iBurst which has been blood and sweat ever since. You send an email to their helpdesk and get a feeble reply 1-2 weeks later. You respond and wait another 1-2 weeks and so the process continues. Even if you get one of their helpdesk personal emails, the process is just as prolonged and frustrating. I really cannot understand how they remain in business. This is the problem I am having which hopefully someone has an idea in how to resolve:
I can connect the USB modem to the internet using the router without any issues. However, the speed is substantially reduced (wireless or cable) as when compared to just plugging the modem directly into the router. However, many secure 'https' web pages are painfully slow and most refuse to load at all after eventually raising a timeout error. I have spent much time communicating with the support staff at Nology and changed many router settings, sent router logs, updated firmware and sent trace-route logs which most of the time return with the following error: "Destination net unreachable". After they gave up with me I resorted to iBurst support which are the most incompetent and non-helpful customer service team I have ever encountered. So, I am still no further to resolving this issue. Hopefully someone with more network savvy will be able to assist me.
I can connect the USB modem to the internet using the router without any issues. However, the speed is substantially reduced (wireless or cable) as when compared to just plugging the modem directly into the router. However, many secure 'https' web pages are painfully slow and most refuse to load at all after eventually raising a timeout error. I have spent much time communicating with the support staff at Nology and changed many router settings, sent router logs, updated firmware and sent trace-route logs which most of the time return with the following error: "Destination net unreachable". After they gave up with me I resorted to iBurst support which are the most incompetent and non-helpful customer service team I have ever encountered. So, I am still no further to resolving this issue. Hopefully someone with more network savvy will be able to assist me.
