iBurst WiMAX cancellation issue

[McGuywer]

Hi,

We have a client that uses iBurst WiMAX as there primary internet solution.
And 3G as their secondary.

Only problem is since 18 October and before (that is the oldest email I have), the link has been working only about 20% of the time (this is an estimate).

The client now wants to cancel iBurst and only use 3G.

iBurst does not want to cancel the contract since it states:

Cancellation Terms and Conditions
• SUBSCRIBER CANCELLATION TERMS AND CONDITIONS
• This cancellation is subject to approval by iBurst.
• If a hardware refund is applicable, it will be provided by the legal entity that provided the subscriber with the hardware originally.
• A seven day cancellation request will only be considered if this cancellation request form is received by iBurst within seven (7) calendar days from the date the subscriber activated the modem.
• A subscriber may only cancel their existing contract if the account is not in arrears.
• If a hardware refund is applicable, it will only be provided after the hardware has been returned in its original condition and packaging to the legal entity that originally provided the subscriber with the hardware.
• One, two and three month calendar notice cancellation request will only be approved if the contract is no longer in the initial contract period.

But surely since the service is not working as promised, my client would be able to cancel?

Rooigevaar, I have sent you an PM but since then no reply.

Regards

 

[r00igev@@r]

Hi,

We have a client that uses iBurst WiMAX as there primary internet solution.
And 3G as their secondary.

Only problem is since 18 October and before (that is the oldest email I have), the link has been working only about 20% of the time (this is an estimate).

The client now wants to cancel iBurst and only use 3G.

iBurst does not want to cancel the contract since it states:



But surely since the service is not working as promised, my client would be able to cancel?

Rooigevaar, I have sent you an PM but since then no reply.

Regards

There are no PMs about this in my InBox? You can also use iBurst (my handle is r00igev@@r with zero's and ats) Has the third party WiMax service provider been onsite to troubleshoot?

 

[McGuywer]

We have been down for a long time. The only exception was for 1 day after a Vodacom guy were onsite and did something and it worked. The next morning back to square one where the link was down again. After numerous attempts to contact Iburst and get this sorted we are still down and would like to cancel.

 

[r00igev@@r]

We have been down for a long time. The only exception was for 1 day after a Vodacom guy were onsite and did something and it worked. The next morning back to square one where the link was down again. After numerous attempts to contact Iburst and get this sorted we are still down and would like to cancel.

Please PM iBurst or myself with your contact details.

 

[McGuywer]

Hi r00igev@@r,

iBurst has contacted me and they are trying to get the link restored.
Will update the thread as we go on.

 

[McGuywer]

A week later and the link is still not up.
Awaiting feedback.