@iBurstNotices

r00igev@@r

r00igev@@r

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I have created a twitter account @iBurstNotices

If you follow this and there is an issue I'll post a notice there. In this fashion I'll be able to post something when I am not at my PC and you'll experience quicker feedback.
 
Sweet, that'll work... thanks again for going the extra mile...
 
Now you need to have Twitter to see when there is a problem. That's ridiculous! IS have a place on their web site where they publish all scheduled maintenance and problems. What is so difficult to do it that way and instead of updating twitter, you can update the web site?
 
marlboro said:
Now you need to have Twitter to see when there is a problem. That's ridiculous! IS have a place on their web site where they publish all scheduled maintenance and problems. What is so difficult to do it that way and instead of updating twitter, you can update the web site?
Click to expand...

If your comment is directed at iBurst the company, which should keep its web pages on the topic up to date, fair enough. If your comment is directed at an iBurst rep who is trying to fill in the gaps while having a life, I can only shake my head. And point out you can visit http://twitter.com/iBurstNotices without being a Twitter user.

Speaking of which, @iBurstNotices reports there is an international cable problem at the moment. Explains why my international browsing isn't working. The last incident report on the web site, on the other hand, is dated 11 February... A quick and dirty solution, of course, would to be to put a Twitter feed on the web site.

To close, thanks @r00igev@@r!
 
marlboro said:
Now you need to have Twitter to see when there is a problem. That's ridiculous! IS have a place on their web site where they publish all scheduled maintenance and problems. What is so difficult to do it that way and instead of updating twitter, you can update the web site?
Click to expand...

I actually prefer this method, means I can easily check the feed without having to browse to a site
 
Mercury said:
If your comment is directed at iBurst the company, which should keep its web pages on the topic up to date, fair enough. If your comment is directed at an iBurst rep who is trying to fill in the gaps while having a life, I can only shake my head. And point out you can visit http://twitter.com/iBurstNotices without being a Twitter user.

Speaking of which, @iBurstNotices reports there is an international cable problem at the moment. Explains why my international browsing isn't working. The last incident report on the web site, on the other hand, is dated 11 February... A quick and dirty solution, of course, would to be to put a Twitter feed on the web site.

To close, thanks @r00igev@@r!
Click to expand...

There is no serious company which should rely on social networking sites to announce issues with their service delivery. It might be something "nice to have" but it should never be the primary point for announcements!
 
marlboro said:
There is no serious company which should rely on social networking sites to announce issues with their service delivery. It might be something "nice to have" but it should never be the primary point for announcements!
Click to expand...

Tell that to mweb who seem to post a lot on their Facebook feed. I think its a useful feature to have, most people have access to social feeds on their phones. Why not make use of them?
 
marlboro said:
There is no serious company which should rely on social networking sites to announce issues with their service delivery. It might be something "nice to have" but it should never be the primary point for announcements!
Click to expand...


Sorry to break this to you. Even Siemens has signed up for a facebook account.
 
DagegeN said:
Sorry to break this to you. Even Siemens has signed up for a facebook account.
Click to expand...

I said I'll never sign up for any social site ever, end of last year for freaking business reasons ended up signing up to several sites. These sites are viable business tools and theres absolutely nothing wrong with companies using them. They have already replaced email in many cases.
This twitter feed is working like a dream, no need to call the help desk or hop onto the net.
 
Mercury said:
A quick and dirty solution, of course, would to be to put a Twitter feed on the web site.
Click to expand...

Tx,
I'll let our webmaster Dunston know.

PS: This morning I was at the regional district Scouts day and gala. I was able to post about the fibre issue on the east coast which I otherwise would have been unable to do.
 
Last edited:
Great idea. I will subscribe to the feed. I wish all service providers offered this. It is very useful for IT support to know about connectivity problems as they occur.
 
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