Okay this is how my weekend with their hell desk went:
Friday night was the whole authentication indaba where I had to resort to ye olde backup 56kbs modem.
1) Phoned them 3 times that night. The first time, I I got told 45 min, the second time 20 min, and then at last about 10:15pm. I was told it was going to be fixed by 11PM (The time the hell desk closes). Suprise suprise, I was lied to. WHen i tried to connect at 2:30AM, it still wasnt fixed.
2) Saturday, I phoned them about the cheesy transparent proxy, the slow speeds and speed degredation. I was told a technitian was on his way to UUNET, and it would be sorted out quickly. Suprise suprise I was lied again.
I tried again later that day, but their hell desk was closed really easly.
Nothing changed in the speed or quality of the connection.
3) Phoned at 9:45AM this morning, and asked them what the fluck was going on. I was told "the problem has been isolated"... wtf? It took them 24 hours to isolate the problem? Stupid freeken technitians there!! My junoir techies could have done a better job.
Well, I waited a couple of hours, and to give you an idea of what has happened, while typing out this post, my connection dropped twice, and I havent got speeds above 8kbs.
I phoned again at 1:53pm, to ask what the heck was going on, and when its the estimated time until services are running correctly..., I was told "the technitians have isolated the problem" WTF!!?!?!? Hadnt they isolated it a couple of hours ago? You spend hours isolateing and isolated problem?
Well, I asked her how long the issue was going to persist for, and she told me that she doesnt know. So I advised her to get onto her little phone, and contact the technitians and find out.
I advise we all do this, and carry on harassing them, and when they go off work, and the problem persisits, we all phone management, until it is sorted out.
Im annoyed hecticly now.
Friday night was the whole authentication indaba where I had to resort to ye olde backup 56kbs modem.
1) Phoned them 3 times that night. The first time, I I got told 45 min, the second time 20 min, and then at last about 10:15pm. I was told it was going to be fixed by 11PM (The time the hell desk closes). Suprise suprise, I was lied to. WHen i tried to connect at 2:30AM, it still wasnt fixed.
2) Saturday, I phoned them about the cheesy transparent proxy, the slow speeds and speed degredation. I was told a technitian was on his way to UUNET, and it would be sorted out quickly. Suprise suprise I was lied again.
I tried again later that day, but their hell desk was closed really easly.
Nothing changed in the speed or quality of the connection.
3) Phoned at 9:45AM this morning, and asked them what the fluck was going on. I was told "the problem has been isolated"... wtf? It took them 24 hours to isolate the problem? Stupid freeken technitians there!! My junoir techies could have done a better job.
Well, I waited a couple of hours, and to give you an idea of what has happened, while typing out this post, my connection dropped twice, and I havent got speeds above 8kbs.
I phoned again at 1:53pm, to ask what the heck was going on, and when its the estimated time until services are running correctly..., I was told "the technitians have isolated the problem" WTF!!?!?!? Hadnt they isolated it a couple of hours ago? You spend hours isolateing and isolated problem?
Well, I asked her how long the issue was going to persist for, and she told me that she doesnt know. So I advised her to get onto her little phone, and contact the technitians and find out.
I advise we all do this, and carry on harassing them, and when they go off work, and the problem persisits, we all phone management, until it is sorted out.
Im annoyed hecticly now.
