Hello All
My Sister in law's continuing saga...
Friday arrives and iBust will not authenticate again. Hit the connect button for about 2 minutes... authenticates... connects... 2 minutes later disconnects. Will not reconnect.
She phones the helldesk.
She is now told the following;
1. Her username is not valid on their network.
2. Her username belongs to Ian Halliday and therefore she cannot use it.
3. She has reached her cap hence there will now be problems with her connection.
4. She will need to purchase bandwidth in order to connect.
5. She is the ONLY person in JHB with a problem.
6. He can tell by looking at his screen that there is NO problem with the iBust network at this moment.
7. She must phone Tradepage as her account is with them and has nothing to do with iBust.
8. iBust has nothing to do with Tradepage accounts and authentication / network issues with their accounts must be dealt with by Tradepage directly.
9. Yes, her details on iBust system do indeed indicate HER address, postal address, telephone number etc... but it is still Ian Halliday's account.
10. Again they wanted to "troubleshoot" her laptop. They require the UTD number as well as a wack of other info.
11. Magically after the UTD number was given, voila, authenticated and connected and is still connected!!!!!!!!!
12. She is capped hence they can not really do anything for her.
At this point you can image the fit of absolute incredulous RAGE and rant from her that passed as a conversation with a Helldesk minion.
I CANNOT understand why they even BOTHER having a helldesk. Every time she phones she gets a DIFFERENT story and another run-around.
The latest scam seems to be telling customers that they WILL have problems once capped and need to purchase bandwidth in order to authenticate and stay connected.
Her question to Maxwell was that HOW CAN SHE PURCHASE BANDWIDTH if she cannot authenticate. 
His reply was that the iBust page will still load. She repeated her question about getting to the iBust page when the modem will not connect A NUMBER OF TIMES and he STILL failed to understand this catch 22 problem!!!!
The helldesk "manager" last week told her that they cannot tell if there is a problem unless THE technician physically visits the base station. Today, just by looking at a screen the stability of the network is 100%.
And there are SOOOOO many other contradictions and run-arounds from the helldesk. The helldesk also claim that an email detailing their package changes and cost savings WAS emailed to EVERY iBust subscriber in April - she received none and found out about it on THIS forum. Helldesk then said SHE SHOULD HAVE WATCHED TV because they advertised this there. GRRRRRRRR.
She has 19 days to ADSL... and counting.
PS. Anybody else in JHB having crap with iBust today?????
PPS. Anbody else have any Helldesk rubbish to share???
My Sister in law's continuing saga...
Friday arrives and iBust will not authenticate again. Hit the connect button for about 2 minutes... authenticates... connects... 2 minutes later disconnects. Will not reconnect.
She phones the helldesk.
She is now told the following;
1. Her username is not valid on their network.
2. Her username belongs to Ian Halliday and therefore she cannot use it.
3. She has reached her cap hence there will now be problems with her connection.
4. She will need to purchase bandwidth in order to connect.
5. She is the ONLY person in JHB with a problem.
6. He can tell by looking at his screen that there is NO problem with the iBust network at this moment.
7. She must phone Tradepage as her account is with them and has nothing to do with iBust.
8. iBust has nothing to do with Tradepage accounts and authentication / network issues with their accounts must be dealt with by Tradepage directly.
9. Yes, her details on iBust system do indeed indicate HER address, postal address, telephone number etc... but it is still Ian Halliday's account.
10. Again they wanted to "troubleshoot" her laptop. They require the UTD number as well as a wack of other info.
11. Magically after the UTD number was given, voila, authenticated and connected and is still connected!!!!!!!!!
12. She is capped hence they can not really do anything for her.
At this point you can image the fit of absolute incredulous RAGE and rant from her that passed as a conversation with a Helldesk minion.
I CANNOT understand why they even BOTHER having a helldesk. Every time she phones she gets a DIFFERENT story and another run-around.
The latest scam seems to be telling customers that they WILL have problems once capped and need to purchase bandwidth in order to authenticate and stay connected.
Her question to Maxwell was that HOW CAN SHE PURCHASE BANDWIDTH if she cannot authenticate. His reply was that the iBust page will still load. She repeated her question about getting to the iBust page when the modem will not connect A NUMBER OF TIMES and he STILL failed to understand this catch 22 problem!!!!The helldesk "manager" last week told her that they cannot tell if there is a problem unless THE technician physically visits the base station. Today, just by looking at a screen the stability of the network is 100%.
And there are SOOOOO many other contradictions and run-arounds from the helldesk. The helldesk also claim that an email detailing their package changes and cost savings WAS emailed to EVERY iBust subscriber in April - she received none and found out about it on THIS forum. Helldesk then said SHE SHOULD HAVE WATCHED TV because they advertised this there. GRRRRRRRR.
She has 19 days to ADSL... and counting.
PS. Anybody else in JHB having crap with iBust today?????
PPS. Anbody else have any Helldesk rubbish to share???
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